Katrina Dunn
Morris,AL
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Kathy Langham Agency. Excelled in call management and product knowledge, assisted in improving promotional sales through meticulous data entry and information security. Demonstrates exceptional ability to process paperwork efficiently, contributing to superior inventory management and customer service excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Froster
Nothing Bundt Cakes
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Kathy Langham Agency
09.2023 - 01.2025
- Responded to customer requests for products, services, and company information.
- Created and maintained a detailed database to develop promotional sales.
- Maintained detailed records
Education
High School Diploma -
Mortimer Jordan High School
05.2025
Skills
- Call Management
- Information Security
- Data Entry
- Paperwork Processing
- Product Knowledge
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Froster
Nothing Bundt Cakes
02.2025 - Current
Customer Service Representative
Kathy Langham Agency
09.2023 - 01.2025
High School Diploma -
Mortimer Jordan High School
Similar Profiles
Austin Helman WorsfoldAustin Helman Worsfold
Cashier at Nothing Bundt CakesCashier at Nothing Bundt Cakes
Isabella YoheIsabella Yohe
Guest Representative, Crafter at Nothing Bundt CakesGuest Representative, Crafter at Nothing Bundt Cakes
Maddison ClevelandMaddison Cleveland
GUEST SERVICE REPRESENTATIVE at Nothing Bundt CakesGUEST SERVICE REPRESENTATIVE at Nothing Bundt Cakes
Breonna MitchellBreonna Mitchell
Lead Bartender at Elyton HotelLead Bartender at Elyton Hotel
Coral OswaltCoral Oswalt
Proof, Close and Bill Specialist at ProVest LLCProof, Close and Bill Specialist at ProVest LLC