Katrina Eamon
Farmington Hills
Summary
Dynamic server with a strong work ethic and expertise in hospitality, honed at Big Dip Burgers. Recognized for exceptional guest engagement and effective team collaboration, ensuring timely service and customer satisfaction. Skilled in safe food handling and adept at resolving issues, contributing to a positive dining experience.
Dependable, successful, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Big Dip Burgers
06.2023 - 08.2024
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed sales transactions for cash, debit, and credit purchases.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
Server
Samurai Steakhouse
12.2023 - 04.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Fox Run Senior Living Community
12.2022 - 05.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Crew Member
Dairy Queen
02.2022 - 11.2022
- Stocked shelves to organize aisles in assigned department.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Server
Tim Hortons
06.2021 - 08.2021
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Resolved problems with orders quickly and offered refund or replacement.
- Brewed coffee and tea and changed out drink station syrups.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
Education
Bachelor of Science - Pre-nursing
Michigan State University
East Lansing, MI05-2028
High School Diploma -
North Farmington High School
Farmington Hills, MI06-2024
Skills
- Guest engagement
- Team collaboration
- Safe food handling
- Hospitality service expertise
- Working quickly
- Strong work ethic
- Cash register operation
- Fast-paced environment
- Food and beverage pairing
- Positive attitude
- Friendly and outgoing
Timeline
Server
Samurai Steakhouse
12.2023 - 04.2024
Server
Big Dip Burgers
06.2023 - 08.2024
Server
Fox Run Senior Living Community
12.2022 - 05.2023
Crew Member
Dairy Queen
02.2022 - 11.2022
Server
Tim Hortons
06.2021 - 08.2021
Bachelor of Science - Pre-nursing
Michigan State University
High School Diploma -
North Farmington High School
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