Summary
Overview
Work History
Education
Skills
Personal Profile
References
Timeline
Generic

Katrina Eckman

Vero Beach,FL

Summary

Dynamic professional with extensive experience in customer service and administrative support at HRA Regency Park. Proven ability to enhance client satisfaction through excellent phone skills and a strong driving record. Adept at multitasking and providing quality care, ensuring seamless operations across various departments. Committed to delivering exceptional service and support.

Overview

33
33
years of professional experience

Work History

Driver, Concierge, Security, Housekeeping, Server

HRA Regency Park/Harbor Chase/SAGORA
Vero Beach, FL
01.2020 - 12.2024
  • While my primary job was driving residents to and from doctors' appointments, activities, and other driving requests. I also assisted other departments as needed. I help with the concierge desk, security, activities, housekeeping, and server.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Managed time efficiently when making multiple stops along designated routes.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Adhered to company policies and procedures related to safety and security standards.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Delivered packages to customers in a timely and efficient manner.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Assisted passengers with loading and unloading their luggage.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Maintained delivery schedules without compromising safety.
  • Transported riders to designated stops according to pre-determined schedules.
  • Maintained confidentiality of sensitive materials during transport.
  • Secured merchandise, avoiding damage during transportation.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Documented daily mileage, gas, and other data.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Checked vehicle after shift for damage.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Ensured that all customer complaints were addressed in a timely fashion.

Personal & Medical Driver

AATC An Answer to Care
Port Saint Lucie, FL
04.2018 - 12.2019
  • I drove patients to and from medical appointments. I also drove clients to and from private events. When needed I assisted in helping filling out the medical paperwork as needed.
  • Communicated with dispatch personnel regarding changes in delivery schedules or customer requests.
  • Operated company-owned vehicle safely and responsibly according to state traffic laws.
  • Demonstrated knowledge of geography within the assigned territory.
  • Reported any mechanical issues or damages immediately after discovery.

Doctor Order Verbal/Document Acquisition Representative

Liberty Medical Supply
Port Saint Lucie, FL
03.2006 - 09.2009
  • Called doctor's offices to obtain authorization to ship the patient's diabetic supplies out to patients.
  • Managed Account Write-Off Requests, including researching accounts to ensure write-off requests are properly and correctly justified.
  • Return mail and processing of hand mail (Priority Mail), AOB/AOB POA requests.
  • Outbound calls to patients regarding the AOB status (Authorization of Billing Form), including Pending Returns, Open Orders over 120 days, Orders on AOB hold, and No contact list.
  • OCR Verification (Verifying through a computer system that signatures are valid and correct.)
  • DO (Doctor Orders) follow up with doctor offices, requesting that forms be sent back to Liberty Medical either by fax or U.S. mail.
  • Working on patient accounts given by supervisor(s) or manager(s) that need special attention.
  • Consulted with specialists when necessary for complex diagnoses or treatments.
  • Attended professional development conferences and seminars for continuing education purposes.
  • Maintained accurate patient records in accordance with HIPAA regulations.
  • Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Provided customer service by answering product and service-related questions.
  • Answered phone calls and directed them to appropriate personnel.
  • Assisted customers with order placement, returns, exchanges, and refunds.
  • Answered customer inquiries promptly and professionally.

Order Entry/Team Assistant/Quality Control Desk

QVC
Port Saint Lucie, FL
11.1999 - 02.2006
  • Order Entry/Customer Service, helping customers place orders over the phone, providing additional assistance to customers as needed, with one-call resolution.
  • Providing assistance to supervisors and managers as needed, assisting them when systems are down to enter customer orders by hand, and calling back customers who need additional information regarding their orders.
  • Providing assistance to other employees.
  • Quality Control Desk, assisting supervisors and managers with employees' correct usage of phones, so incoming calls from customers ordering items are not left unanswered because the employee is not at their desk.

Cashier, Layaway, Customer Service Desk/Manager

Wal-Mart
Fort Pierce, FL
05.1992 - 11.1999
  • Cashier, checking out customers once they're done shopping, providing additional help with any questions or comments customers may have.
  • Customer Service Desk, assisting customers with returns, exchanges, and/or complaints.
  • Customer Service Manager, supervising the front end of the store. Providing excellent customer service to all customers who may have complaints, questions, comments, and/or suggestions that cashiers may not have the authority to answer.
  • Assisting employees with breaks, lunches, or giving them change, or additional help as needed.
  • Layaway is the practice of placing customer purchases away for a later date to pick up. Informing customers about the layaway policy. Informing the customers when the orders are due to come out, and what the final price will be.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Answered customer inquiries regarding store policies and procedures.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

High School Diploma -

WESTWOOD HIGH SCHOOL
Fort Pierce, FL
05-1996

Some College (No Degree) -

Valencia College
Orlando, FL

Skills

  • Customer Care
  • Customer Service/Support
  • Administrative assistance
  • Microsoft, fax, copier, printer, typing, data entry
  • Excellent phone skills and phone etiquette
  • Computer skills
  • Excellent driving record
  • Front desk experience

Personal Profile

  • Excellent driver with record.
  • Dedicated customer service with more than 20 years of progressive, relevant accomplishments in the retail and medical supply companies. Self started, exhibiting high work ethic, dedication, integrity and competence. Personable team player, equally able to lead or follow directions, driven to meet challenges and exceed customer and employer expectations.
  • I am eager to learn new things and assist in any way possible. Keen on transitioning back into the workforce after taking some time off.

References

References available upon request.

Timeline

Driver, Concierge, Security, Housekeeping, Server

HRA Regency Park/Harbor Chase/SAGORA
01.2020 - 12.2024

Personal & Medical Driver

AATC An Answer to Care
04.2018 - 12.2019

Doctor Order Verbal/Document Acquisition Representative

Liberty Medical Supply
03.2006 - 09.2009

Order Entry/Team Assistant/Quality Control Desk

QVC
11.1999 - 02.2006

Cashier, Layaway, Customer Service Desk/Manager

Wal-Mart
05.1992 - 11.1999

High School Diploma -

WESTWOOD HIGH SCHOOL

Some College (No Degree) -

Valencia College

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