Katrina Edwards
Administration
Baltimore,MD
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
Work History
Parent Investment Cordinator
Child First Authority
Baltimore, MD
10.2021 - Current
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
School Secretary
Baltimore City Public School System
Baltimore, MD
06.2020 - Current
- Documented attendance, grades and test scores to update permanent records.
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Compiled Student Learning reports for program leaders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Maximized clerical staff productivity by reorganizing training program and effectively supervising [Number] employees.
- Interacted with vendors to purchase and set up equipment and services.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and implemented standard operating procedures for records handling.
- Used Infinite Campus to prepare various correspondence, reports and other written material.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Updated tracking spreadsheets with latest Excel and MS information.
- Successfully completed special projects to exceed goals of both academic department and overall organization.
- Managed 6 calendars to strategically coordinate meetings, appointments and events.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Implemented new data management system, expediting data retrieval 100%.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Health and Safety Coordinator
Signam & Summerfield Inc
Baltimore, MD
04.2019 - 05.2021
- Created safe work environment by complying with safety, health and security requirements.
- Accompanied, documented and reported OSHA inspections, insurance oversight and other formal safety and security measures at work site.
- Evaluated workplace conformance with Health Department standards and Human Capital regulations, implementing immediate strategies to resolve deficiencies.
- Optimized new employee training on gear and procedures to maximize team safety.
- Collected samples of materials and coordinated testing for hazardous conditions.
Intake Worker
St Vincent De Paul. Society
Baltimore, MD
01.2017 - 04.2020
- Directed Area of expertise across Number departments.
- Trained team members on new hotel services and products to support promotional efforts.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
- Recruited, hired, trained and supervised staff of Number and implemented mentoring program that offered positive employee engagement.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Type software.
- Completed bi-weekly payroll for Number employees.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Oversaw day-to-day activities of residents in Type facility.
Administrative Assistant
Senior Life Insurance Company
Baltimore, MD
08.2014 - 12.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Leveraged accounting software to manage expenses and keep track of finances.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Managed relational database to store information for reference, reporting and analysis.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Offered technical support and troubleshot issues to enhance office productivity.
- Set up conference rooms, technology and materials to facilitate meetings.
- Interacted with vendors to purchase and set up equipment and services.
- Scheduled office meetings and client appointments for staff teams.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Certified Medical Assistant
Future Care Nursing Home
Baltimore, MD
05.2004 - 12.2014
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Prepared and administered medications to alleviate patient symptoms.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ambulated, turned and positioned patients.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained all prescribed laboratory testing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Verified appropriate lab couriers picked up collected lab specimens.
- Ordered and prepared reagents and supplies.
- Compiled necessary documents for surgical billing packages.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Obtained client medical history, medication information, symptoms and allergies.
- Prepared initial patient charts for admission.
- Tested and recorded blood glucose levels.
- Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained pre- and post-treatment vital signs and weight.
Medical Front Office Coordinator
Lifebridge Health
Baltimore, MD
07.2011 - 06.2014
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Completed bi-weekly payroll for 20 employees.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Coordinated [Number] meetings per [Timespan] by reserving conference rooms and sending electronic meeting invitations to participants.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Maintained 100% accuracy while updating databases with [Type] data and verifying [Type] changes.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Associate Of Applied Science - Nursing
Baltimore City College
Baltimore, MD 09.2000 - 12.2004
Bachelor of Science
Sojourner-Douglass College
Baltimore, MD 06.2011 - 04.2014
Skills
Staff Management
undefinedAffiliations
- Jaycees
- American Institute of Certified Public Accountants
- Association for Computing Machinery
- National Association of Social Workers
- Lions Club
- Toastmasters
- Freemason
- Rotary International
- Society of Human Resource Management
- Institute of Electrical and Electronics Engineers
- International Council of Nurses
- American Medical Informatics Association
- APICS – Association for Supply Chain Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Parent Investment Cordinator
Child First Authority
10.2021 - Current
School Secretary
Baltimore City Public School System
06.2020 - Current
Health and Safety Coordinator
Signam & Summerfield Inc
04.2019 - 05.2021
Intake Worker
St Vincent De Paul. Society
01.2017 - 04.2020
Administrative Assistant
Senior Life Insurance Company
08.2014 - 12.2017
Medical Front Office Coordinator
Lifebridge Health
07.2011 - 06.2014
Bachelor of Science
Sojourner-Douglass College
06.2011 - 04.2014
Certified Medical Assistant
Future Care Nursing Home
05.2004 - 12.2014
Associate Of Applied Science - Nursing
Baltimore City College
09.2000 - 12.2004
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