Katrina Elliott
Fayetteville,NC
Summary
Detail-oriented professional with excellent problem-solving skills and strong communication and interpersonal skills. Experienced in sales and marketing, inventory control, and warehouse shift lead. Proficient in inventory auditing, customer service, shipping and receiving, and material handling. Able to work independently or as part of a team. Customer service representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2025
2025
years of professional experience
Work History
Data Entry Clerk
Working Solutions
04.2022 - 09.2024
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents
- Followed established procedures to enter and process data correctly.
- Corrected data entry errors to prevent duplication or data degradation.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
Customer Service Representative/ The Home Depot
ARISE VIRTUAL SOLUTIONS
02.2020 - 03.2022
- Handle 50+ Customer calls daily
- Actively listened and identified customers concerns
- Provided friendly and knowledgeable Customer interactions to prevent escalations
- Handled Online orders and transactions
- Handled customers complaints with quick and easy solutions to ensure customer satisfaction
- Collected customer data and entered data into customer service software
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Researched with supply chains to accurately update logistics and delivery options
Customer Service/Attendant
FAIRFIELD INN & SUITES
10.2016 - 08.2017
- Handled guest inquiries
- Replenish supplies
- Anticipate and fulfill guest requirements
- Clean room in accordance with Fairfield/Marriott standards
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service/Attendant
RAMADA PLAZA RESORTS
- Policed pool area
- Anticipate and fulfill guest requirements
- Clean room in accordance with Ramada Resorts guidelines
- Ensured gym and spa area kept dry, clean and sanitary daily
- Assisted in the dining area
U.S. Army Dining Facility Attendant/Assistant Shift Leader
WOLF MANAGEMENT
07.2009 - 04.2015
- Clean & sanitize dishwasher & flatware
- Maintain breakdown & clean salad bar
- Clean Restrooms
- Maintain dining room
- Break down hot holding serving line
- Conduct policing external building area
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Frequently inspected production area to verify proper equipment operation.
- Resolved conflicts between employees to maintain positive and productive work environments.
Travel Agent/Customer Service
FOUR AMIGOS TRAVEL
- Booked cruises for major hotels/cruise lines
- Processed credit information
- Handled customer inquiries and concerns
- Provided follow-up after care and any re-booking
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Customer Service/Inventory
RGIS, INC.
- Performed accurate audits for small and large companies
- Provided inventory counts in a variety of reports: SKU MULTI, COST QUARTERLY, MONTHLY
- Used technical equipment to perform inventory tasks
Education
Technical Diploma -
Bradwell Institute
Hinesville, GA05.1987
Skills
- Account updating
- Complaint resolution
- Team collaboration
- Credit adjustments
- CRM software
- Script adherence
- Member account management
- Staff education and training
- Credit card payment processing
- Hospitality and accommodation
- Microsoft outlook
- Professional telephone demeanor
Timeline
Data Entry Clerk
Working Solutions
04.2022 - 09.2024
Customer Service Representative/ The Home Depot
ARISE VIRTUAL SOLUTIONS
02.2020 - 03.2022
Customer Service/Attendant
FAIRFIELD INN & SUITES
10.2016 - 08.2017
U.S. Army Dining Facility Attendant/Assistant Shift Leader
WOLF MANAGEMENT
07.2009 - 04.2015
Customer Service/Attendant
RAMADA PLAZA RESORTS
Customer Service/Inventory
RGIS, INC.
Travel Agent/Customer Service
FOUR AMIGOS TRAVEL
Technical Diploma -
Bradwell Institute
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