Katrina Ellis
Tacoma,WA
Summary
Team-oriented self-starter bringing six years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills.
Overview
6
6
years of professional experience
Work History
Server
Wildfin American Grill
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Travel Agent
Travel Center Inc.
09.2023 - 04.2024
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Confirmed appointments, communicated with clients, and updated client records.
Hiring and Training Lead
Hops N Drops
04.2023 - 09.2023
- Collaborated with department heads to determine staffing needs and develop targeted recruitment strategies accordingly.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
Student Ambassador & Welcome Desk Receptionist
University of Cincinnati Clermont
11.2022 - 04.2023
- Promoted initiatives through influencer-style social media platforms.
- Generated excitement for prospective students through tours, presentations and sharing first-hand experiences.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted customers, answered general questions and directed them to appropriate locations.
- Developed training program and materials.
Bartender and Shift Supervisor
Grove Park Grille
01.2022 - 04.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
General Manager
Bronte Bistro
06.2021 - 12.2021
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Restaurant Manager
Longhorn Steakhouse
02.2021 - 06.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
General Manager
Hops N Drops
03.2020 - 02.2021
- Recruited, hired, trained, and coached over 40 team members on customer service skills, food & beverage knowledge, sales, and health & safety standards.
- Grew and increased sales 10% over budget and 20% over previous year.
- Delivered exceptional guest experiences through hands-on leadership of team members and managers.
- Collaborated with 3-person team to effectively manage annual budget.
Training Manager
Hops N Drops
07.2018 - 03.2020
- Maximized team morale and corrected performance issues in accordance with established standards.
- Trained and developed over 20 newly promoted or hired managers.
- Oversaw training courses and promotional paths for professionals and leaders.
Education
Associate of Applied Science - Paralegal Studies
Tacoma Community College
Tacoma, WA06.2026
Skills
- Exceptional customer service
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Project Management
Timeline
Server
Wildfin American Grill
07.2024 - Current
Travel Agent
Travel Center Inc.
09.2023 - 04.2024
Hiring and Training Lead
Hops N Drops
04.2023 - 09.2023
Student Ambassador & Welcome Desk Receptionist
University of Cincinnati Clermont
11.2022 - 04.2023
Bartender and Shift Supervisor
Grove Park Grille
01.2022 - 04.2023
General Manager
Bronte Bistro
06.2021 - 12.2021
Restaurant Manager
Longhorn Steakhouse
02.2021 - 06.2021
General Manager
Hops N Drops
03.2020 - 02.2021
Training Manager
Hops N Drops
07.2018 - 03.2020
Associate of Applied Science - Paralegal Studies
Tacoma Community College
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