Katrina Kerr
Manchester,NH
Summary
Collaborative team player across global organizations enhancing inclusive leadership, strategic planning, and cultural diversity through creative problem-solving and open communication. Risk mitigator and change management leader welcoming diverse viewpoints and opinions to improve performance, process design, and increase operational efficiencies. Connector of people and advocate of diversity, equity, and inclusion appreciating differences and finding connections towards moving companies and their people forward.
Overview
30
30
years of professional experience
Work History
Director, Graduate Management & Accounting Program
New England College
07.2017 - Current
- Develop academic programs and curriculum in accounting, forensic accounting, human resources, leadership, cybersecurity, management, and IT project management.
- Campus champion for ACBSP accreditation for business schools and programs (received November 2022).
- Oversee operations and provide corrective feedback to more than 45 adjunct faculty achieving daily and long-term goals.
- Collaborate across divisions and institution interpreting and evaluating academic polices including academic integrity, appeals, and suspensions.
- Recruit, hire, schedule, and develop faculty in alignment with NECHE and ACBSP accreditation requirements, academic qualifications, and pedagogical standards.
- Manage daily operations of multiple programs and term starts for domestic and international students (F1 | H1B) including re-development of campus residencies offered six times annually.
- Collaborate with faculty and staff to optimize workflow and administrative processes to keep operations running smoothly.
- Double enrollments annually of Accelerated MBA/MSA for undergraduate students creating additional pipelines and academic opportunities.
- Ensure consistency in syllabi, course objectives/outcomes, and applicable licensure standards while increasing program quality and standards annually.
- Establish and foster liaisons with businesses, alumni, faculty, and community in planning, development, and modification of programs and curriculum.
- Creation of Blue Blazer Closet in partnership with Brooks Brothers (Merrimack, NH) offering blue blazers for students to borrow for interviews and discounted suiting for purchase.
- Member of Graduate Council, ACBSP Accreditation Team, President’s Commission for Equity, Shark Tank, and Advisor to Business Club.
- Region 1 Representative for ACBSP Global Business Education Committee developing and presenting research on diversity, equity, and inclusion.
- 2017 Recipient ACBSP Best of Region Award for Authentic Leadership Presentation
- Graduate level instructor/developer of:
MG5120 Organizational Leadership & Change
MG5125 Leadership & Change in Organizations
MG6410 Professional & Organizational Ethics
MG6930 Strategic Human Resource Management
MG5730 Talent Acquisition & Talent Management
MG5901-5906 Internship: Business Admin I-VI
PM5901-5906 Internship: IT Project Management I-VI
Adjunct Professor
Southern NH University
09.2000 - Current
- Facilitated more than 150 sections in graduate and undergraduate courses online and in-person.
- Encourage class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Build relationships with students, mentoring on personal, professional and academic goals while providing coaching and mentorship.
- Evaluate and revise lesson plans and course content to achieve student-centered learning.
- Use variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Engage students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Work cooperatively with other members of faculty and staff to contribute to overall institutional effectiveness.
- Study program needs and enhanced content and teaching methods to better communicate material.
- Identify academic strengths and obstacles and developed instructional techniques to accommodate different learning styles.
- Advise students in academic matters to improve successful course completion.
- Use Blackboard and D2LBrightspace LMS systems.
- Faculty Advisor: Phi Delta Beta Sorority and Love Your Melon
- Chaperone: Alternative Break New Orleans, LA and Design & Media Club (NH & NY)
- Undergraduate level instructor of:
COM126 Introduction to Mass Communications
OL125 Human Relations
OL342 Organizational Behavior
SB100 Integration & Application of Business I
SB105 Integration and Application of Business I
SNHU101 SNHU Experience: Transition to College (freshmen)
SNHU202 SNHU Experience: Transition to SNHU (transfer students)
SNHU404 SNHU Experience: Life After SNHU (graduating seniors) - Graduate level instructor of:
CSR510 Strategic Corporate Social Responsibility
MBE 670 Training & Organizational Development
MKT670 Product Management (New Product Development)
MKT678 Brand Management
OL500 Human Behavior in Organizations
OL600 Strategic Human Resource Management OL663 Leading Change
OL675 Leadership & Ethics
OL690 Responsible Corporate Leadership
OL750 Contemporary Issues in Leadership (capstone)
Manager, Leadership & Professional Development
Fresunius
01.2008 - 09.2008
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Onboarded new employees with training and new hire documentation.
- Developed and delivered leadership development, clinical management, team building, and performance management in both the US and Puerto Rico.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and implemented business strategies to achieve local, regional, and national clinical business goals and stay competitive.
- Used industry expertise, customer service skills and analytical nature to resolve stakeholder concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Director, MS in Management | Professor
New England College
07.2005 - 01.2008
- Directed and implemented fiscal planning of program budget for all graduate management programs.
- Increased existing faculty pool in New Hampshire and Maine by 200% as well as number of instructors holding terminal degrees by 300%.
- Directed and implemented class schedules and faculty assignments.
- Established and fostered liaisons with businesses and community in planning, development, and modification of programs and curriculums.
- Ensured consistency in syllabi, course objectives, and applicable licensure standards while increasing program quality and standards.
- Developed written procedures and materials educating instructors in relation to pedagogy through integration of technology and contemporary issues found in both hybrid and online classes.
Instructional Designer | Blackboard Administrator
Southern NH University
02.2003 - 09.2004
- Planned and monitored implementation of technology-based learning programs.
- Designed course materials and supported implementation.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Targeted diverse learning modalities in development of new course content and academic programs.
- Developed workforce training programs to improve organizational efficiency.
- Established and maintained quality control standards.
- Provided written procedures and materials educating instructors in various approaches to pedagogy supporting multiple learners and modalities.
- Responsible for evaluation of course syllabi recommending changes and supporting quality procedures, policies, and technology applications.
- Provided continuous process improvement in design, format, and method of on-line instruction.
Director, Workforce Development | Instructor
NH Community Technical College
09.2001 - 02.2003
- Managed daily operations of federally funded technology projects designed to increase both technical and professional skills of Southern New Hampshire residents.
- Created partnerships with local non-profit organizations and industry partners supporting development and implementation of technical and non-technical training programs.
- Attended industry sponsored events increasing program awareness, support, and participation.
- Instructor of Introduction to Computers, Introduction to Humanities I & II, and Human Relations.
Manager, Training & Development
Akibia
07.2000 - 07.2001
- Conducted organizational needs assessment from entry-level to senior leadership.
- Developed career paths and horizontal growth opportunities across organization.
- Designed programs based on established competencies and core organizational values including new employee orientation, sales, management, and technical support.
- Evaluated external training courses and negotiated vendor pricing and scheduling.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed effective training plans based on department needs and objectives.
- Supported productivity increase and business growth through new hire training and mentoring.
Corporate Technical Trainer | Consultant
PSDI | MRO Software
03.1998 - 09.2000
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Prepared and presented supplementary learning material to support structured lessons.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Designed curriculum for automotive, transportation, aviation, and finance clients.
- Scheduled and provided worldwide technical classroom training in US and UK for employees and clients.
- Redesigned existing New Employee Orientation incorporating soft and technical skills necessary for success.
- Supported global marketing and sales with individualized course development addressing changing client dynamics.
Administrator | Manager, HR & OD
Litton PRC
03.1993 - 03.1998
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Coordinated communications, financial processing, human resources, recordkeeping, and other administrative functions.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Documented business processes and analyzed procedures to align with changing business needs.
- Designed and implemented training and development supporting five year $250 million-dollar technology program.
- Transitioned existing employees at multiple USAF locations including orientation, professional development, and technical skills training.
- Evaluated external training courses and negotiated vendor pricing and scheduling.
- Developed intern training program increasing technical and soft skills to support daily office operations.
- Responsible for daily administration of office site.
Education
Doctorate - Strategic Leadership
Regent University
Virginia Beach, VAMaster of Science - Business Education
Southern New Hampshire University
Manchester, NHBachelor of Arts - Communications
Southern NH University
ManchesterSkills
- Business Acumen
- Critical Thinking
- Interpersonal Skills
- Inclusive Team Leadership
- Change Management
- Global Team Management
- Program Development and Management
- Emotional Intelligence
- Business Process Design
- Training and Development
- Change Management
- Conflict Resolution
- Cultural Diversity
- Risk Assessment
Presentations & Research
Generations at Work, NH Women’s Leadership Summit, Nashua NH
Authentic Leadership, ACBSP Region I Conference (Awarded Best of Conference 2017), Manchester, NH
Authentic Leadership, ACBSP Global Conference 2018, Kansas City, MO
Authentic Leadership, City of Manchester, Manchester, NH
Emotional Intelligence, City of Manchester, Manchester, NH
Authentic Leadership, Hypertherm, Lebanon, NH
The Blue Blazer Project: Preparing Emerging Leaders Through Corporate Collaboration, ACBSP Region I Conference 2018
Cultural Intelligence: Breaking Barriers (Co-Presenter), ACBSP Global Conference 2022, Washington, DC
Not All Italians Are in the Mafia, ACBSP Region I Conference 2022, Waterbury, CT
Courageous Conversations, ACBSP Global Conference 2023, Chicago, IL
Finding Your Responsible Voice, ACBSP Global Conference 2023, Chicago, IL
Diversity, Equity, and Inclusion (research in process), ACBSP Global Business Education Committee (GBE)
Volunteer & Community Engagement
Manchester Garden Club, Member | 2022-present
TEDxAmoskeagMillyard | Social Media, PR, Partnerships, and Communications Support | 2016 -present
Head of the Charles Regatta, Co-Chair Back-Up Timing | 2006 - 2015
Opera NH, Board Member |2005 -2009
Timeline
Director, Graduate Management & Accounting Program
New England College
07.2017 - Current
Manager, Leadership & Professional Development
Fresunius
01.2008 - 09.2008
Director, MS in Management | Professor
New England College
07.2005 - 01.2008
Instructional Designer | Blackboard Administrator
Southern NH University
02.2003 - 09.2004
Director, Workforce Development | Instructor
NH Community Technical College
09.2001 - 02.2003
Adjunct Professor
Southern NH University
09.2000 - Current
Manager, Training & Development
Akibia
07.2000 - 07.2001
Corporate Technical Trainer | Consultant
PSDI | MRO Software
03.1998 - 09.2000
Administrator | Manager, HR & OD
Litton PRC
03.1993 - 03.1998
Doctorate - Strategic Leadership
Regent University
Master of Science - Business Education
Southern New Hampshire University
Bachelor of Arts - Communications
Southern NH University
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