Katrina Epps
Chesterfield ,VA
Summary
I believe I have become a highly knowledgeable registrar with a wealth of healthcare experience and expertise in problem-solving. I am able to maintain complex and comprehensive databases covering patient information and have developed an expertise in insurance and all it entails. I pride myself on being organized and dependable at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
Work History
Registrar
Bon Secours
04.2022 - Current
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Upheld HIPAA regulations and standards for protecting patient information.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
Pharmacy Operations Manager
Walgreens
05.2021 - 11.2021
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Developed policies and procedures for effective pharmacy management.
Pharmacy Technician
Walgreens
11.2014 - 05.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
Education
Bachelor of Arts - Theater
Longwood University
Farmville, VA06.2012
Skills
- Database Administration
- Electronic Medical Record Software
- Relationship Building
- Planning and Coordination
- Calm Under Pressure
- Teamwork and Collaboration
Timeline
Registrar
Bon Secours
04.2022 - Current
Pharmacy Operations Manager
Walgreens
05.2021 - 11.2021
Pharmacy Technician
Walgreens
11.2014 - 05.2021
Bachelor of Arts - Theater
Longwood University
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