Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Erikson

San Francisco,CA

Summary

Proven track record in enhancing customer experiences at Bourbon and Branch, adept in reservation management and customer service. Skilled in team collaboration and multitasking, significantly improving service efficiency. Demonstrates exceptional detail orientation and effective time management, ensuring seamless operations and guest satisfaction.

Overview

9
9
years of professional experience

Work History

Host

Bourbon and Branch
05.2024 - Current

  • Greet guests at door
  • Seat them according to how many are in the party or preference
  • Welcome them to the bar and give them a brief rundown of the space and our rules
  • Answer the phone, take reservations and answer any questions about the bar
  • Manage the seating system to make sure it is accurate with reservations and seating chart
  • Let servers or bartenders know of next reservations and any special requests by guests
  • Bringing water to tables
  • Bussing tables
  • Opening duties consist of counting by hour how many tables and guests will be coming in, filling sanitizer bottles for each bar, bathrooms are properly stocked and tidy, sanitize menus and check for discrepancies
  • Closing duties include pressing cloth napkins, grabbing bottles and asking all bartenders if they need anything and doing the host log which consists of accurately counting the amount of reservations and walk ins we had as well as a brief description of how the night in each bar went, menu count and any 86 items or maintenance issues

Server/Runner

Bounty Hunter Rare Wine & Spirits
08.2021 - 08.2022
  • Served guests meals
  • Checked on guests frequently
  • Made sure expo line was stocked
  • Supervised expo line and called out tickets to cooks
  • Prepared charcuterie boards
  • Took drink and food orders
  • Bottle service (opened wine and offered guests a taste, poured wine for them)
  • Provided for the guests an in depth knowledge of our wine and spirits and which ones to try based on their preference
  • Provided guidance on wine/spirit pairings for meals
  • Made sure the tables were set properly for the guests experience (water glasses, clean utensils, share plates, etc.)
  • Refilled water glasses when needed
  • Cleared dishes between courses to improve guest’s experience

Cashier/Server/Busser

Boudin Bakery
11.2019 - 03.2020
  • Taking guests at cash register
  • taking orders for to go and dine in
  • packaging up any bread orders
  • slicing bread, packaging pastries, maintaining look of pastry display and bread shelves
  • taking phone orders for pick up
  • sweeping behind register, taking out trash, authenticating money, maintaining cleanliness in dining room, taking any dishes away from customers who are done eating, getting to go boxes
  • sweeping dining room, keeping bathrooms stocked and cleaned
  • Preparing the plates to take them to table, delivering food to tables, checking in with guests to see how their meal is going and if they need anything

Server/Cashier/Hostess

Curry Up Now
05.2015 - 08.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Education

Completing Associate Degree - Anthropology

Diablo Valley College
Pleasant Hill, CA

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Detail Oriented
  • Reservation Management
  • Up-selling techniques

Timeline

Host

Bourbon and Branch
05.2024 - Current

Server/Runner

Bounty Hunter Rare Wine & Spirits
08.2021 - 08.2022

Cashier/Server/Busser

Boudin Bakery
11.2019 - 03.2020

Server/Cashier/Hostess

Curry Up Now
05.2015 - 08.2015

Completing Associate Degree - Anthropology

Diablo Valley College

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Katrina Erikson