Katrina Fernandez
Tampa
Summary
Dynamic professional with a strong foundation in customer service and communication, eager to transition into a new field while leveraging existing skills. Possesses a deep understanding of customer needs and excels at addressing inquiries with efficiency and empathy. Committed to enhancing customer satisfaction and driving sales through effective relationship-building and problem-solving. Prepared to contribute to a customer representative role by applying and further developing expertise in service excellence.
Overview
9
9
years of professional experience
Work History
Server
Salt Shack
Tampa, FL
01.2026 - Current
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Managed order accuracy by carefully processing and delivering food and beverages.
- Collaborated with kitchen staff to facilitate timely meal preparation and service execution.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Eyelash Technician
Kattxlashx LLC
Remote
05.2022 - Current
- Provided comprehensive product knowledge to clients, highlighting essential aftercare for optimal performance.
- Analyzed market trends to inform product development and service offerings.
- Enhanced customer experience through tailored services and personalized communication.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Server
Miller’s Ale House
Brandon, FL
01.2025 - 12.2025
- Maintained cleanliness and organization of bar and server areas by putting away dishes and polishing utensils to support service excellence.
- Processed payments efficiently while ensuring accuracy and compliance with financial protocols.
- Assisted in training new team members on service standards and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Optician
Dominion Eye Care
Chesapeake, VA
07.2024 - 12.2024
- Executed thorough pre-test examinations to assess eligibility and identify potential issues.
- Managed appointment scheduling through effective phone communication. Coordinated procurement of contacts and glasses to meet patient needs.
BDC Service Cashier / Receptionist
Courtesy Chrysler Jeep Dodge Ram
Tampa, FL
02.2018 - 05.2022
- Coordinated customer calls to efficiently set service appointments and enhance client satisfaction.
- Oversaw processing and validation of thousands in cash payments, safeguarding compliance and accuracy for sales associates and management.
- Oversaw the process of delivering rental vehicles and preparing necessary legal documents for all drivers.
- Trained new staff on point-of-sale systems and operational procedures, improving team performance and consistency.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
Coast Guard Veteran
Military Enlistment U.S. Coast Guard
Cape May, NJ
08.2017 - 12.2017
- Honorable Discharge
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Licensed Full Specialist Esthetician -
Central Baptist Christian School
Brandon, FL05.2015
Real Estate Certification - undefined
Results Real Estate School
09.2020
High School Diploma -
Central Baptist Christian School
Brandon, FL05.2015
Skills
- Verbal and written communication
- Security protocols
- Exceptional customer service
- Cash handling
- Customer service
- Memory retention
- Typing speed and accuracy
- Sales
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Server
Salt Shack
01.2026 - Current
Server
Miller’s Ale House
01.2025 - 12.2025
Optician
Dominion Eye Care
07.2024 - 12.2024
Eyelash Technician
Kattxlashx LLC
05.2022 - Current
BDC Service Cashier / Receptionist
Courtesy Chrysler Jeep Dodge Ram
02.2018 - 05.2022
Coast Guard Veteran
Military Enlistment U.S. Coast Guard
08.2017 - 12.2017
Real Estate Certification - undefined
Results Real Estate School
Licensed Full Specialist Esthetician -
Central Baptist Christian School
High School Diploma -
Central Baptist Christian School