Katrina Figuli
Cleveland,Ohio
Summary
Dynamic Guest Services Representative with a proven track record at MetroHealth Medical Center, excelling in guest relations and issue resolution. Adept at utilizing Epic software for efficient patient coordination while fostering a welcoming environment. Recognized for exceptional verbal communication and detail-oriented approach, ensuring high levels of guest satisfaction and comfort.
Overview
13
13
years of professional experience
Work History
Guest Services Representative
MetroHealth Medical Center
08.2022 - Current
- Managed check-in and check-out procedures for guests.
- Facilitated and coordinated some transportation services for patients and visitors.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Utilized Epic software to look up patient appointment(s) and location(s).
- Used Epic software to look up in-patient(s) location.
- Answered inquires on the phone pertaining to patient information, appointment location(s) and times(s), as well as other general questions about the Hospital such as cafeteria and gift shop information.
- Escorted both patients and visitors to destination(s).
Information Desk Volunteer
University Hospitals Parma Medical Center
10.2013 - 01.2022
- Delivered exceptional customer service, provided information and independently resolved issues.
- Greeted people upon arrival and provided directions to specific destinations.
- Supported customers with prompt answers and personalized support.
- Observed positive skills and attributes from personnel to build, improve and expand skills set.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Answered questions from visitors and patients both in person and on the phones.
- Escorted Patients and Guests to destination.
- Looked up room numbers for guests who wanted to visit in-patients.
Surgery Waiting Volunteer
University Hospitals Parma Medical Center
12.2016 - 03.2020
- Used strong interpersonal communication skills to convey information to others.
- Assisted Secretary with answering phones for the waiting room in the surgery department.
- Assisted visitors with getting the information as to what the times were for patient procedures.
- Escorted visitors to visit surgery patients before and after procedures.
- Kept the waiting room clean and in order.
Greeter
MetroHealth Medical Center
02.2013 - 03.2015
- Acted as first point of contact for visiting patients and visitors.
- Answered customer questions and pointed individuals in right directions.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Welcomed guests through friendly conversation and knowledgeable support.
- Supported individuals with special needs, including patrons using wheelchairs and crutches.
- Assisted visitors with directions to destinations within facility.
Education
High School Diploma -
American School of Correspondence
Lansing, ILLSkills
- Check-in coordination
- Concierge support
- Information protection
- Issue resolution
- Guest orientation
- Complaint handling
- Detail-oriented
- Verbal and written communication
- Flexible schedule
- Guest relations
- Computer skills
- Data inputting
- Customer service
- Guest accommodations
Timeline
Guest Services Representative
MetroHealth Medical Center
08.2022 - Current
Surgery Waiting Volunteer
University Hospitals Parma Medical Center
12.2016 - 03.2020
Information Desk Volunteer
University Hospitals Parma Medical Center
10.2013 - 01.2022
Greeter
MetroHealth Medical Center
02.2013 - 03.2015
High School Diploma -
American School of Correspondence
Similar Profiles
Nia Griffith BSN, RNNia Griffith BSN, RN
Trauma Med/Surg Registered Nurse at MetroHealth Medical Center -Level 1 Trauma CenterTrauma Med/Surg Registered Nurse at MetroHealth Medical Center -Level 1 Trauma Center
Andrew DueningAndrew Duening
Polysomnography Technologist at MetroHealth Medical CenterPolysomnography Technologist at MetroHealth Medical Center
Julianna GaliczJulianna Galicz
Registered Nurse- Surgical Specialties Clinic at MetroHealth Medical CenterRegistered Nurse- Surgical Specialties Clinic at MetroHealth Medical Center
Timia Larkin, LPNTimia Larkin, LPN
Licensed Practical Nurse at MetroHealth Medical CenterLicensed Practical Nurse at MetroHealth Medical Center
Bobbi BaileyBobbi Bailey
Senior Corporate Account Partner at Univar SolutionsSenior Corporate Account Partner at Univar Solutions