Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Fine

Katrina Fine

Muskogee,OK

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

21
21
years of professional experience

Work History

Branch Sales Manager

Arvest Bank
04.2010 - Current
  • Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
  • Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
  • Managed branch sales, customer service, finances and recordkeeping.
  • Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Championed ongoing professional development for self and team members alike; encouraged continued learning as a means of staying current on industry trends and best practices.
  • Utilized data-driven insights to inform decision-making processes, enabling informed choices that maximized resources and aligned with overall business objectives.
  • Addressed client concerns or complaints promptly with empathy and professionalism; resolved issues efficiently without compromising on service excellence standards.
  • Enhanced branch reputation through active involvement in local community initiatives, fostering goodwill and generating positive word-of-mouth marketing.
  • Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
  • Conducted regular performance reviews for team members, identifying strengths as well as areas requiring further development or training opportunities for continuous growth.
  • Collaborated with other departments to ensure seamless coordination of joint initiatives, enhancing overall company performance.
  • Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
  • Identified areas for improvement within the branch''s processes, implementing necessary changes to optimize efficiency and profitability.
  • Managed budgets effectively by monitoring expenses closely against projected income streams, ensuring financial stability for the branch at all times.
  • Educated customers about potential scams, empowering them to take proactive measures in protecting their personal information from unauthorized access or use.
  • Reduced fraudulent activities by thoroughly investigating suspicious transactions and reporting findings.
  • Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
  • Reduced errors by implementing strict audit procedures and monitoring daily transactions.
  • Fostered a positive work environment by promoting open communication and collaboration among team members.
  • Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.
  • Enhanced security measures by implementing updated technology and training staff on fraud detection techniques.
  • Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
  • Oversaw risk management initiatives to minimize losses and maintain a safe work environment.

Assistant Branch Sales Manager

Arvest Bank
08.2008 - 04.2010
  • Championed cross-selling efforts among team members by integrating products from different departments into customized client packages.
  • Reduced customer churn rates by actively addressing client concerns and providing timely resolutions to issues.
  • Analyzed sales metrics and reporting data to identify trends, informing future strategy adjustments for increased success.
  • Organized regular training sessions for the sales staff, ensuring up-to-date knowledge of industry trends and product offerings.
  • Established performance goals for the sales team, regularly monitoring progress and providing constructive feedback for improvement.
  • Resolved customer complaints to maintain high level of satisfaction.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Teller Supervisor

Arvest Bank
08.2005 - 08.2008
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
  • Examined tellers' reports of daily transactions for accuracy.
  • Collaborated with management to establish branch goals, developing strategies to achieve them.
  • Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
  • Streamlined teller operations for improved accuracy and efficiency in transaction processing.
  • Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
  • Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
  • Fostered a positive work environment by promoting open communication and collaboration among team members.
  • Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.
  • Addressed and resolved escalated customer issues, turning potential negative experiences into positive ones.
  • Coordinated with security services to update safety protocols, significantly reducing risk of security breaches.
  • Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
  • Enhanced security measures by implementing updated technology and training staff on fraud detection techniques.
  • Monitored and verified suspicious activity on customer accounts.
  • Executed wire transfers, stop payments and account transfers.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Generated monthly reports on customer activity and customer feedback.
  • Referred customers to other banking departments for specialized services.

Teller

Arvest Bank
08.2004 - 08.2005
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
  • Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
  • Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.

Education

High School Diploma -

Broken Arrow High School
Broken Arrow, OK
05-2004

Skills

  • Effective Time Management
  • Analytical problem solver
  • Self motivation
  • Adaptability and flexibility
  • Trustworthy Work Ethic
  • Objective Planning and Execution
  • Team training and development
  • Sales strategy development

Timeline

Branch Sales Manager

Arvest Bank
04.2010 - Current

Assistant Branch Sales Manager

Arvest Bank
08.2008 - 04.2010

Teller Supervisor

Arvest Bank
08.2005 - 08.2008

Teller

Arvest Bank
08.2004 - 08.2005

High School Diploma -

Broken Arrow High School

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