Katrina Flakes
Houston,TX
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
USAPD
07.2023 - Current
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Supervisor
Inter-Con
07.2019 - 09.2023
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Collaborated with management to develop security policies and procedures.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
Treatment Coordinator
Greater Houston Orthodontics
07.2019 - 08.2022
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Reviewed X-rays to help patients determine best treatments.
Medical Coding and Billing Specialist
Lovett Dental
05.2017 - 06.2019
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Improved overall reporting quality by working closely with the clinical team to ensure accurate and complete documentation.
Medical Assistant
Durrett Chiropractic & Natural Health Care Clinic
03.2015 - 05.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
Medical Receptionist
Lifesavers Emergency Room
01.2012 - 02.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Customer Service Representative/Call Center
APAC Customer Service Inc
12.2011 - 12.2012
- Receive inbound calls including transferred sales leads and calls from current and potential customers.
- Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
- Answer questions about the product details, the company, and issues with account for the customers.
- Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
- Perform basic account maintenance activities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Associate - Medical Billing And Coding
Altierus Career College
Houston, TX07.2022
Associate - Medical Assistant/ X-Ray
Remington Career College
Houston, TX06.2019
High School Diploma -
Northshore Senior High School
Houston, TX06.2010
Skills
- Patient Care
- Pharmacy Practices
- Health Insurance Plan Knowledge
- Prescription Counseling
- Assessing Patient Health
- Monitor Trends
- Drug Therapy
- Insurance Coverage Verification
- Patient Care and Confidentiality
- Verbal and Written Communication
- Microsoft Office
- Data Entry
- Medical Records Review
- Confidentiality and HIPAA
- First Aid Training
- Dispatch
- Metal detector operation
- Access Control
- Report Writing
- Incident Reporting
- Security Guard License
- General security
Accomplishments
- Recognized for outstanding dedication to patient care.
- Documented and resolved Issue which led to Results.
Certification
- NCT, HIPPA,
- OSHA,CPR ,BLS
Timeline
Security Officer
USAPD
07.2023 - Current
Security Supervisor
Inter-Con
07.2019 - 09.2023
Treatment Coordinator
Greater Houston Orthodontics
07.2019 - 08.2022
Medical Coding and Billing Specialist
Lovett Dental
05.2017 - 06.2019
Medical Assistant
Durrett Chiropractic & Natural Health Care Clinic
03.2015 - 05.2017
Medical Receptionist
Lifesavers Emergency Room
01.2012 - 02.2015
Customer Service Representative/Call Center
APAC Customer Service Inc
12.2011 - 12.2012
Associate - Medical Billing And Coding
Altierus Career College
Associate - Medical Assistant/ X-Ray
Remington Career College
High School Diploma -
Northshore Senior High School
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