Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Awards
Generic

Katrina Flamion

6436 Scotch Pine Rd, Cannelton,IN

Summary

Dynamic professional with over 15 years of experience in public and private sectors, complemented by a background as a small business owner. Recognized for exceptional diplomacy and personable approach, effectively managing confidential information while fostering strong client relationships. Expertise in risk assessment, policy management, and sales, combined with outstanding communication and negotiation skills, ensures optimal coverage solutions tailored to client needs. Highly organized and self-motivated, adept at juggling multiple priorities with a positive attitude, consistently driving team success and customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Multi-Line Insurance Agent

American Family Insurance
08.2023 - Current
  • Multi Licensed Sales Representative. Licensed in Property & Casualty, and Life & Health.
  • Maximized sales opportunities by cross-selling and upselling various insurance products and services.
  • Expanded client base by actively prospecting and networking to generate leads.
  • Showcased strong organizational skills in managing multiple priorities, maintaining accurate records and adhering to industry regulations.
  • Maintained high standards of customer service by building relationships with clients.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Conducted annual reviews of existing policies to update information.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Small Business Owner

Katrina's Upscale Resale
04.2020 - 03.2024
  • Owner and manager of Katrina’s Upscale Resale store. I started my business in 2020 by renting a small storefront. Over time, I expanded the space, doubling its size, purchased my own building, grew the business significantly, and gained over 4,000 consigners. In March 2023, I sold the business and transitioned to online sales only.
  • Established strong customer relationships through excellent communication and attentive service.
  • Trained and motivated employees to perform daily business functions.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Implemented creative merchandising displays that effectively showcased products while capturing consumer attention in retail environments.
  • Maintained a clean, organized, and visually appealing retail environment to attract and retain customers.
  • Collaborated with retail partners on exclusive promotions that drove foot traffic and increased sales volume.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize sales.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Multi Line Licensed Insurance Agent

State Farm
01.2013 - 03.2020
  • I began as a part-time team member and transitioned to full-time within six months, becoming dual licensed in Indiana and Kentucky, and earning a promotion to Office Manager. During that period, I obtained both my Indiana and Kentucky Property & Casualty and Life & Health licenses. I was the top seller in Life applications for five consecutive years, and our office consistently ranked in the top five for auto and home policies throughout my 13-year tenure.
  • Calculated quotes and educated potential clients on insurance options.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
  • Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

High School Diploma -

Tell City High School
Tell City, IN

Skills

  • Significant management expertise
  • Effective team leadership
  • Proficient in office administration
  • Strong background in sales
  • Results-driven
  • Professional networking
  • Skilled in Customer service
  • Problem-solving
  • Detail-oriented
  • Managing time effectively
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Strong organizational abilities
  • Clerical duties
  • PC proficient
  • Multi-line telephone skills
  • Punctual and reliable
  • Courteous and professional

Affiliations

  • Perry County Chamber Board Member
  • June 2020 to 2023
  • I was elected Small Business Representative for the Perry County Chamber Board. I helped plan events, strategize on upcoming projects, and fundraisers for the county.

Certification


  • Licensed Multi Line Insurance Agent for both Indiana & Kentucky in Property & Casualty, and Life & Health, January 2007 to current.

Timeline

Multi-Line Insurance Agent

American Family Insurance
08.2023 - Current

Small Business Owner

Katrina's Upscale Resale
04.2020 - 03.2024

Multi Line Licensed Insurance Agent

State Farm
01.2013 - 03.2020

High School Diploma -

Tell City High School

Awards

Voted Best Consignment Shop in 2020, 2021, and 2022, and proud recipient of the People’s Choice Award for those same years.

Similar Profiles

CREATE PROFILE