Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katrina Fossum

Olympia,WA

Summary

With a proven track record at Fred Meyer (Kroger), I excel in enhancing customer experience and operational efficiency. Leveraging skills in Food Safety and team leadership, I've significantly improved store performance and staff productivity. My approach fosters positive customer relations and a streamlined retail environment, demonstrating a commitment to excellence and a knack for problem-solving.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Fred Meyer Kroger
12.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed a high volume store with over 300 employees and thousands of customers daily.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Front End Operations Manager

Fred Meyer Kroger
10.2022 - 12.2023
  • Resolved customer complaints in a professional manner, fostering positive relationships between customers and the company.
  • Implemented regular inventory audits to ensure optimal stock levels were maintained at all times.
  • Established clear communication channels between staff members, promoting teamwork and cooperation among employees.
  • Streamlined front end operations by implementing efficient processes and procedures.
  • Championed an atmosphere of continuous improvement within the front-end operations department by regularly soliciting feedback from both employees and customers alike.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours.
  • Monitored employee performance, providing constructive feedback and coaching when necessary.
  • Maintained a clean, organized, and visually appealing shopping environment for customers.
  • Developed strong working relationships with vendors, securing the best deals on supplies and equipment.
  • Managed a team of cashiers, ensuring smooth workflow and optimal performance.
  • Consistently met or exceeded profit margins by effectively controlling expenses within the front end operations department.
  • Mentored new hires in company policies, procedures, and expectations to facilitate their integration into the team quickly and smoothly.
  • Enhanced customer satisfaction with timely and effective issue resolution.
  • Coordinated with other departments to improve overall store efficiency and collaboration among teams.
  • Monitored cash drawers in 100 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained accurate records of sales and financial transactions.
  • Created employee schedules to align coverage with forecasted demands.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Maintained transaction security by verifying payment cards against identification.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.

Deli Manager

Fred Meyer Kroger
04.2022 - 10.2022
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Collaborated with store management to achieve overall operational goals, contributing to store success.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Inventoried food products and associated materials on weekly basis.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set schedules for 15 staff members by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
  • Organized special events such as tastings or promotions, driving increased foot traffic to the department.
  • Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Controlled food costs and managed inventory.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Monitored food preparation, production, and plating for quality control.
  • Served consistent portions following recipes and control standards.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Supervised food presentation and plating to enhance visual appeal.
  • Planned and executed promotions and special events in close collaboration with management.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.

Assistant Deli Manager

Fred Meyer Kroger
02.2018 - 04.2022
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Increased sales through effective merchandising and attractive product displays.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
  • Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
  • Streamlined deli operations by implementing efficient inventory management processes.
  • Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
  • Coordinated special events such as holiday promotions or cooking demonstrations to increase foot traffic in the deli department.
  • Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
  • Collaborated with store management to develop promotional strategies, boosting deli revenue.
  • Managed staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
  • Built strong relationships with vendors, negotiating favorable pricing for high-quality products.
  • Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Inventoried food products and associated materials on weekly basis.
  • Assisted 100's of customers daily.

Deli Clerk

Fred Meyer Kroger
04.2017 - 02.2018
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Learned other teammates' work tasks to train as backup.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
  • Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages

Cashier

Food 4 Less Supermarket Kroger
10.2012 - 04.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Education

High School Diploma -

Bonita High School
La Verne, CA
06.2009

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Customer Relations
  • Store Organization
  • Time Management
  • Team Building and Leadership
  • Store Opening and Closing
  • Attention to Detail
  • Customer Service Management
  • Food Safety
  • Staff Supervision

Certification

Food Handler's Card- Thurston County

Timeline

Assistant Store Manager

Fred Meyer Kroger
12.2023 - Current

Front End Operations Manager

Fred Meyer Kroger
10.2022 - 12.2023

Deli Manager

Fred Meyer Kroger
04.2022 - 10.2022

Assistant Deli Manager

Fred Meyer Kroger
02.2018 - 04.2022

Deli Clerk

Fred Meyer Kroger
04.2017 - 02.2018

Cashier

Food 4 Less Supermarket Kroger
10.2012 - 04.2017

High School Diploma -

Bonita High School

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