Katrina Foster
Batavia,NY
Summary
Adept at leading cross-functional teams, I enhanced operational efficiency and project delivery at Exelon Corporation by implementing Agile methodologies and leveraging advanced technical knowledge. My strong leadership abilities and cost estimation accuracy drove seamless execution of complex designs, significantly improving construction site safety and client satisfaction. Adaptable and methodical Architect with [Number] years of expertise in gathering client requests and considering specified needs in devising innovative and world-class designs. Efficient and insightful in driving full-cycle projects to accomplish client delight.
Overview
15
15
years of professional experience
Work History
Senior Architect
Exelon Corporation
Oak Brook, IL
06.2022 - 05.2024
- Collaborated with interdisciplinary teams to successfully integrate structural, mechanical, electrical, plumbing systems into cohesive designs.
- Developed comprehensive construction documentation packages, ensuring accurate representation of design intent for successful implementation onsite.
- Led design team to achieve seamless project execution, ensuring all deadlines and milestones were met.
- Optimized building functionality through the application of innovative design solutions for complex projects.
Data Engineer
Exelon Corporation
Oak Brook, IL
10.2021 - 06.2023
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- .Fine-tuned query performance and optimized database structures for faster, more accurate data retrieval and reporting.
- Enhanced data quality by performing thorough cleaning, validation, and transformation tasks.
- Streamlined complex workflows by breaking them down into manageable components for easier implementation and maintenance.
IT Services Analyst
Exelon Corporation
Oak Brook, IL
03.2020 - 10.2021
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
Senior IT Project Manager
Marathon Petroleum Corporation
Catlettsburg, KY
04.2018 - 12.2019
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
Specialist, Data Analytics and Customer Engagement
Nicor Gas
Naperville, IL
10.2016 - 10.2019
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Project/Program Manager, On-Bill Financing
Nicor Gas
Naperville, IL
10.2012 - 10.2016
- Managed multiple high-priority projects simultaneously, effectively balancing resources and ensuring consistent progress across all initiatives.
- Implemented robust communication plans to share updates, accomplishments, and challenges with stakeholders at all levels of the organization.
- Leveraged strong industry knowledge and expertise to stay ahead of trends and anticipate potential impacts on ongoing projects.
- Facilitated change management initiatives by collaborating with stakeholders to understand business needs and aligning project objectives accordingly.
Supervisor, Operations and Customer Experience
Nicor Gas
Naperville, IL
10.2011 - 10.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Supervisor, Call Center Operations
Nicor Gas
Naperville, IL
10.2010 - 10.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Customer Service Representative
Nicor Gas
Naperville, IL
06.2009 - 10.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
MBA - Information Technology And Operations Management
Aurora University
Aurora, IL05.2014
Bachelor of Arts - Communications
North Park University
Chicago, IL05.2005
Skills
- Strong leadership abilities
- Advanced Technical Knowledge
- Cost Estimation Accuracy
- Construction site safety
Languages
American Sign Language
Limited Working
Timeline
Senior Architect
Exelon Corporation
06.2022 - 05.2024
Data Engineer
Exelon Corporation
10.2021 - 06.2023
IT Services Analyst
Exelon Corporation
03.2020 - 10.2021
Senior IT Project Manager
Marathon Petroleum Corporation
04.2018 - 12.2019
Specialist, Data Analytics and Customer Engagement
Nicor Gas
10.2016 - 10.2019
Project/Program Manager, On-Bill Financing
Nicor Gas
10.2012 - 10.2016
Supervisor, Operations and Customer Experience
Nicor Gas
10.2011 - 10.2012
Supervisor, Call Center Operations
Nicor Gas
10.2010 - 10.2011
Customer Service Representative
Nicor Gas
06.2009 - 10.2010
MBA - Information Technology And Operations Management
Aurora University
Bachelor of Arts - Communications
North Park University