Katrina French
Cincinnati
Summary
Dynamic professional with extensive experience at the Clermont County Municipal Court, excelling in customer service and data management. Proven ability in cash handling and problem-solving, ensuring accurate financial reporting. Recognized for attention to detail and effective communication, fostering strong relationships with clients and colleagues alike. Committed to maintaining confidentiality, professionalism, and enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
Deputy Clerk
Clermont County Municipal Court
01.2023 - Current
- Provided exceptional customer service to the public and assisting with any inquiries they may have, and directing them to the proper resources
- Collected court ordered fines and fees through CourtView, maintained balanced drawers, and issued receipts with updated account balances
- Answered telephone calls, directed calls to the appropriate colleagues, and assisted those with questions regarding their cases
- Provided assistance to attorneys, court personnel, and law enforcement officers
- Provided quality clerical support through data entry, attention to detail, and communication
- Helped to maintain filing systems and court documents in order to retrieve information quickly and efficiently
- Examined court records to facilitate efficient paperwork management for legal and correctional purposes.
- Processed subpoenas, bench warrants, and motions ordered by the court
- Processed transactions for bookkeeping purposes, ensuring the books were balanced, and preparing financial reports to submit to the Clermont County Auditor’s office
- Docketing court paperwork after sentencing using great attention to detail to help provide accurate reporting to the Supreme Court
- Assisted in new hiring training and development for Deputy Clerks, utilizing departmental tools and resources, ensuring that they were set up for success
Cash Vault Teller
GardaWorld
06.2022 - 11.2022
- Processed cash and coin transactions accurately, ensuring compliance with security protocols.
- Operated cash handling equipment, including currency counters and coin sorters, efficiently and safely.
- Prevented potential losses by identifying counterfeit currency during daily cash processing tasks.
- Contributed to timely processing by meeting or exceeding established productivity goals
- Maintained a secure work environment by adhering to strict security protocols and procedures.
- Assisted in organizing multiple deposits from multiple customers in order to enhance productivity
Cashier
Casa Del Taco
01.2021 - 10.2021
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Handled cash and credit transactions accurately, minimizing errors during shifts.
- Delivered outstanding customer support during each shift.
- Assisted in food preparation during opening shifts and throughout the day
- Supported store opening and closing with precautionary security measures.
Assistant Manager
Maurices
11.2015 - 04.2020
- Provided exceptional customer service to enhance shopping experience.
- Assisted in visual merchandising to align with current promotions and brand standards.
- Processed transactions accurately using point-of-sale systems.
- Maintained product knowledge to effectively address customer inquiries and needs.
- Organized stockroom and ensured inventory accuracy
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled daily cash transactions and organized bank deposits.
- Responsible for the opening and closing of the store through implemented security procedures
Take-Out Specialist
Chipotle
10.2013 - 12.2015
- Processed take-out orders efficiently, ensuring accuracy and customer satisfaction.
- Provided exceptional customer service during high-volume periods, enhancing guest experience.
- Maintained cleanliness and organization of work area in compliance with health regulations.
- Resolved customer inquiries and concerns promptly, promoting positive relationships with customers
Cashier
McDonald's
06.2009 - 10.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service and built customer relationships
- Maintained cleanliness and organization of work area
- Finalizing orders in a quick and timely manner
- Adjusted inventory levels and order processing to align with sales patterns
Education
High School Diploma -
Waverly High School
Waverly05.2008
Skills
- Filing systems
- Policy enforcement
- Typing
- Telephone etiquette
- Task prioritization
- Multitasking
- Problem solving
- Cash handling
- Relationship building
- Processing mail - incoming and outgoing
- Document management
- Bookkeeping
- Confidentiality
- Developing peer relationships
- Verbal and writing communication
- Attention to detail
- Professional and positive attitude
- Punctual
- Works well with a team or alone
- Data entry
- Record sorting and filing
- Staff training
Timeline
Deputy Clerk
Clermont County Municipal Court
01.2023 - Current
Cash Vault Teller
GardaWorld
06.2022 - 11.2022
Cashier
Casa Del Taco
01.2021 - 10.2021
Assistant Manager
Maurices
11.2015 - 04.2020
Take-Out Specialist
Chipotle
10.2013 - 12.2015
Cashier
McDonald's
06.2009 - 10.2013
High School Diploma -
Waverly High School