Katrina Galloway
Theodore,AL
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Care Coordinator
Concentrix
02.2025 - 06.2025
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Carpenter Helper
Alabama Shipyard
08.2024 - 02.2025
- Maintained tools and equipment in good working condition.
- Developed practical problem-solving skills from assisting with challenging scaffold assembly scenarios, leading to improved outcomes.
- Assisted in the efficient assembly of scaffold systems for various construction projects.
- Expedited material delivery by transporting tools and equipment to designated locations on the job site.
- Contributed to a safe working environment by following OSHA regulations and company safety protocols consistently.
Sales Representative
Nordstrom
09.2023 - 01.2024
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
Auto Insurance Adjuster
Sedgwick
10.2022 - 03.2023
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Conducted thorough property investigations to identify and classify damages for customer claims.
Education
No Degree - Clinical Medical Assistant
Virginia Community College
Mobile09-2017
BCRain HIgh School
Mobile, AL05-2013
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Active listening
- Data entry
- Critical thinking
- Problem identification
- Innovative thinking
Certification
- Licensed Insurance Adjuster - 2019-current
- Certified Clinical Medical Assistant, - 2017-current
Timeline
Care Coordinator
Concentrix
02.2025 - 06.2025
Carpenter Helper
Alabama Shipyard
08.2024 - 02.2025
Sales Representative
Nordstrom
09.2023 - 01.2024
Auto Insurance Adjuster
Sedgwick
10.2022 - 03.2023
No Degree - Clinical Medical Assistant
Virginia Community College
BCRain HIgh School
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