Work History
Skills
Timeline
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Katrina Gardner

Houston,TX

Work History

Cashier /Sales Associate

Walmart
02.2023 - 04.2023
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Operated POS terminals and cash drawer balancing.
  • Processed credit card and debit payments via POS systems, providing accurate charges and credits.

Customer Service Representative

SaviLinx
08.2018 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

General Dynamics Information Technology Inc
10.2013 - 03.2015
  • Maintained a constant flow of customer calls with minimal wait times.
  • Offered customer advice and assistance, paying attention to special needs or wants.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Provided primary customer support to internal and external customers.

CNA/Caregiver

Hattiesburg Health And Rehab
12.2009 - 07.2010
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Skills

  • Product Promotion
  • Microsoft Office (Excel, Powerpoint, Word)
  • High-Volume Environments
  • Call Center Operations
  • Medical Records Management
  • EMR Systems
  • Medication Assistance
  • Electronic Information Systems
  • SAP, ERP
  • Sales Expertise
  • Customer Assistance

Timeline

Cashier /Sales Associate

Walmart
02.2023 - 04.2023

Customer Service Representative

SaviLinx
08.2018 - 03.2021

Customer Service Representative

General Dynamics Information Technology Inc
10.2013 - 03.2015

CNA/Caregiver

Hattiesburg Health And Rehab
12.2009 - 07.2010

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Katrina Gardner