KATRINA GAY

• Followed nutritional plans to prepare optimal meals.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted disabled clients to support independence and well-being.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Provided mobility assistance such as walking and regular exercising.
• Developed individual care plans for clients based on specific needs.
• Trained new staff members on best practices for home health care.
• Monitored changes in clients' conditions to report concerns to supervisor.
• Documented vital statistics and coordinated with health care providers.
• Provided direct personal care and administrative services to clients.
• Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
• Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
• Communicated regularly with clients' families to provide updates on health and wellbeing.
• Assisted with end-of-life care.
• Scheduled and coordinated medical appointments.

• Used company software and databases to maintain records of services performed and patient conditions.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed approximately 30 calls and emails from potential customers daily.
• Maintained inventory of office supplies and placed orders.
• Managed filing system, entered data and completed other clerical tasks.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

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• Monitored progress and documented patient health status changes to keep care team updated.
• Maintained clean, safe, and well-organized patient environment.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted disabled clients to support independence and well-being.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Provided compassionate and patient-focused care to cultivate well-being.

Controlled store inventory and reviewed cash handling and operations reports.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Exhibited excellent people skills during interaction with employees and customers.
• Upheld company customer service standards to provide customers with outstanding service and friendly environment.
• Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
• Maintained exceptionally clean, customer-friendly and well-run store.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Managed over 25 incoming calls, and emails daily,

• Developed and implemented individualized care plans to meet individual needs of each client.
• Assisted with transport for clients to medical and dental appointments to provide support.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Completed regular check-ins and progress report for each client.
• Monitored clients' overall health and well-being and noted significant changes.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming in residences and facilities.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Provided compassionate and patient-focused care to cultivate well-being.
• Recorded status and duties completed in logbooks for management.
• Assisted disabled clients to support independence and well-being.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Documented patient information and care activities in electronic health record.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Remained alert to problems or health issues of clients and competently responded.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with daily living activities, running errands, and household chores.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Supported needs of 3+ residents under long-term care.