Tiffany Barris
Harrah,OK
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
Work History
Business Owner/Manager
Sooner Wrecker Service
Mcloud, Oklahoma
05.2018 - 11.2021
- Managed all office operations. Including payroll, contract negotiations, and all dispatch operations.
- Increased business revenue from $60,000 to $450,000+ and fleet size from 1 truck to 6 trucks.
- Worked closely with AAA dispatch and in software programs as a ERS Contractor.
- Applied customer feedback to develop process improvements, support long-term business needs, and investigate and resolve complaints or potential damages.
- Cross-trained existing employees to maximize team agility and performance. Hired and onboarded new employees with all training and state requirements.
- Developed and maintained relationships with contract representatives with multiple insurance companies (including AAA, Agero, Geico, Allstate, etc.) and law enforcement.
- Accomplished multiple tasks daily with dispatching of fleet and office operations.
- Kept detailed records of daily progress to identify areas needing improvement and quickly adjust fleet routing to boost productivity.
- Oversaw work processes and performed quality control tasks to expand revenue and increase response times.
- Maintained computer and physical filing systems for impounds and daily business operations.
- Worked within all state regulations and requirements. Meeting all deadlines required by the state for drivers and business licensing.
Business Manager
Pro Wrecker Service
Mcloud, Oklahoma
11.2015 - 04.2018
- Managed all business operations. Including payroll, vehicle maintenance and management, all dispatch operations, and established daily contract requirements.
- Decreased debt from $175,000 to just under $50,000 and increased revenue from $250,000 to $500,000+.
- Worked closely with AAA dispatch and in software programs as a ERS Contractor.
- Executed business plans to further strengthen and maximize territory efficiency and profits.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Cross-trained existing employees to maximize team agility and performance. Hired and onboarded new employees with all training and state requirements.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Anticipated financial impact from operational issues and worked to develop solutions.
Teacher
Classical Conversations
Midwest City, Oklahoma
08.2014 - 05.2017
- Planned and implemented integrated lessons to meet company and national standards.
- Instructed students in core educational principles, concepts and in-depth subject matter.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Fostered team collaboration between students through group projects.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked within the company's faith based standards and adjusted curriculum to enhance that faith.
Education
No Degree - Science Education
University of Science And Arts of Oklahoma
Chickasha, OKOSOP Diploma - Photography
Oklahoma School of Photography
Oklahoma City, OK02.2017
Medical Office Certifications - Medical Office Assistant
Canadian Valley Technology Center
El Reno, OK05.2011
CDA - Master Teacher
Canadian Valley Technology Center
Mustang, OK05.2009
High School Diploma -
Atoka High School
Atoka, OK05.2005
Automotive Service - Automotive Service And Office Management
Kiamichi Technology Center - Atoka
Atoka, OK05.2005
Skills
- Performance Tracking and Evaluations
- Staff Management
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Administration and Reporting
- Issue and Conflict Resolution
- Procedural Streamlining
- Effective Communication
- Improving Operations
- Roadside Assistance
- Fleet Dispatching
- Contract Management
Additional Information
I have been the President of MKAO, a non-profit sports organization, for 10 years. We have managed the Baseball, Softball, Soccer, Cheerleading, and Basketball little league for our local area. This includes signing up and managing all of our teams and coaches, hosting games, running concessions, scheduling the seasons, maintaining facilities, and coordinating our end of season tournaments.
References
Katrina McDaniel, Vice President, HR Services - Integris Health
Email: katrinasgodfrey@gmail.com
Cell: (405)441-3101
Rick Alfaro, ERS Service Coordinator - AAA Alliance
Email: rick.alfaro@aaaok.org
Cell: (918)430-6017
Sarah Shamrock, Admin Assistant - D & D Wrecker, Truck Sales and Service
Email: seshamrock@gmail.com
Cell: (405)659-5541
Rachel Treat, Lead Agency Producer & Agent - State Farm
Email: rtreat@live.com
Cell: (405)406-3254
Timeline
Business Owner/Manager
Sooner Wrecker Service
05.2018 - 11.2021
Business Manager
Pro Wrecker Service
11.2015 - 04.2018
Teacher
Classical Conversations
08.2014 - 05.2017
No Degree - Science Education
University of Science And Arts of Oklahoma
OSOP Diploma - Photography
Oklahoma School of Photography
Medical Office Certifications - Medical Office Assistant
Canadian Valley Technology Center
CDA - Master Teacher
Canadian Valley Technology Center
High School Diploma -
Atoka High School
Automotive Service - Automotive Service And Office Management
Kiamichi Technology Center - Atoka