Katrina Gorst
Phoenix,AZ
Summary
Patient-focused Care coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
CorVel Corporation
Phoenix, AZ
01.2021 - Current
- Determine pre-authorization requirements in accordance with State and customer guidelines
- Provide consistent high quality verbal and written customer support to internal and external customers, claims adjusters and clinical care managers
- Protect patient rights by maintaining medical information confidentiality in accordance with HIPAA.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Breakfast Host
Hampton Inn & Suites
Glendale, AZ
09.2019 - 01.2021
- Responsible for the daily preparation and presentation of all food items served to guests
- Completed opening and closing procedures according to set standards
- Spoke with guests to verify satisfaction with food and service and respond to complaints
- Inspected dining and serving areas to verify cleanliness and proper setup
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Housekeeping Department Manager
Hampton Inn & Suites
Page, AZ
09.2016 - 09.2019
- Instructed staff in work policies and procedures and use and maintenance of equipment
- Promoted and supported activities designed to strengthen and improve morale and teamwork, improving overall work environment
- Evaluated employee performance and recommended personnel actions, such as promotions, transfers and dismissals
- Performed financial tasks, such as estimating costs and preparing and managing budgets
- Screened job applicants, and hired new employees.
Education
Associate of Science - Respiratory Therapy
Carrington College - Phoenix
Phoenix, AZ02-2025
Skills
- Time Management
- Customer Service
- Coordinate Referrals
- Critical Thinking Skills
- Attention to Detail
- Insurance Verification
Certification
BLS - Issue date: 2/24/2024
ACLS - Issue date: 2/27/2024
Timeline
Patient Care Coordinator
CorVel Corporation
01.2021 - Current
Breakfast Host
Hampton Inn & Suites
09.2019 - 01.2021
Housekeeping Department Manager
Hampton Inn & Suites
09.2016 - 09.2019
Associate of Science - Respiratory Therapy
Carrington College - Phoenix
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