Katrina Grant
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Office Administration Specialist
Hanger Clinic: Prosthetics & Orthotics
07.2022 - Current
- Developed and maintained filing systems for all office documents.
- Organized and coordinated meetings, events, and travel arrangements for staff.
- Greeted visitors, answered phone calls, and directed inquiries to appropriate personnel.
- Provided administrative support to management team.
- Compiled data from various sources into reports and spreadsheets.
- Managed inventory of office supplies and placed orders as needed.
- Created presentations utilizing MS Office software applications.
- Scheduled appointments with clients and customers.
- Prepared invoices, bills, receipts, purchase orders.
- Operated office equipment such as copiers, scanners, fax machines.
- Ensured compliance with company policies and procedures.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
Pharmacy Supervisor
Alegria Pharmacy
08.2020 - 11.2022
- Provided direct supervision to pharmacy staff and ensured compliance with applicable laws, regulations, and policies.
- Developed standard operating procedures for the pharmacy operations team.
- Conducted performance reviews for pharmacy technicians and provided feedback on areas of improvement.
- Analyzed workflow processes within the pharmacy and identified opportunities for efficiency gains.
- Monitored inventory levels of pharmaceuticals and other supplies to ensure adequate stock is available at all times.
- Coordinated with vendors to ensure timely delivery of medications and supplies.
- Maintained accurate records related to drug orders, deliveries, returns, recalls, waste disposal.
- Trained new employees on proper safety protocols related to the handling of drugs and hazardous materials.
- Organized weekly meetings with pharmacy staff members to discuss current projects or issues.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Created and implemented policies and procedures for effective pharmacy management.
- Oversaw drug preparation and distribution activities to provide safe, efficient care for patients.
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
- Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.
Pharmacy Technician
CVS Coram Specialty
09.2021 - 05.2022
- Performed basic clerical duties such as filing documents and answering phones.
- Communicated effectively with patients regarding their needs and concerns.
- Provided emotional support to patients by listening attentively and responding compassionately.
- Collaborated with other healthcare professionals to ensure quality patient care delivery.
- Assisted with patient admissions, discharges and transfers.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Maintained schedules by delivering patients medication safely and on time to Homes and Facilities
Patient Care Manager
Janette Homecare
09.2020 - 04.2022
- Managed patient care plans to ensure quality of care and compliance with regulations.
- Ensured proper documentation of medical records in accordance with HIPAA guidelines.
- Coordinated communication between physicians, nurses, and other health care professionals to provide comprehensive patient care.
- Provided guidance and support to staff members on various aspects of patient care management.
- Participated in the development and implementation of new policies for patient care services.
- Monitored financial performance, budgeting, and resource utilization for all assigned areas within the department.
- Collaborated with interdisciplinary teams to coordinate discharge planning and post-discharge follow-up activities.
- Conducted regular meetings with clinical staff to review cases and discuss strategies for improving outcomes.
- Established collaborative relationships with external partners such as hospitals or clinics for referral purposes.
- Served as a liaison between hospital administration and clinical staff members regarding changes in policies or procedures impacting patient care services delivery.
- Protected patient data confidentiality in alignment with HIPAA protocols.
Pharmacy Technician
Total Care RX
08.2018 - 09.2019
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Education
Associate of Science - Computer Engineering
The College of Westchester
White Plains, NY04-2015
High School Diploma -
Dewitt Clinton High School
Bronx, NY01-2012
Skills
- Report Preparation
- Meeting Coordination
- Calendar Management
- Expense Tracking
- Word Processing
- Salesforce Management
- Strategic Planning
- Performance Improvement
- Nursing Coordination
- MS Office Products
- Retail Pharmacy Knowledge Including OTC
- HealthCare compliance
- Compound and Infusion Drug Experience
- Knowledge in Policies And procedures Both in Retail and Specialty Closed door pharmacies
- Knowledge of Multiple Pharmacy Software's and Programs HCN, EPIC, QS1, SalesForce, EPM,
Timeline
Office Administration Specialist
Hanger Clinic: Prosthetics & Orthotics
07.2022 - Current
Pharmacy Technician
CVS Coram Specialty
09.2021 - 05.2022
Patient Care Manager
Janette Homecare
09.2020 - 04.2022
Pharmacy Supervisor
Alegria Pharmacy
08.2020 - 11.2022
Pharmacy Technician
Total Care RX
08.2018 - 09.2019
Associate of Science - Computer Engineering
The College of Westchester
High School Diploma -
Dewitt Clinton High School
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