Summary
Overview
Work History
Education
Skills
References
Timeline
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Katrina Green

Greensboro,NC

Summary

Background in benefit advocacy, staffing, and property management, with a strong emphasis on leadership and adaptability. Demonstrated ability to align compensation strategies with business objectives through effective analytical and communication skills. Track record of promoting teamwork and collaboration, contributing to overall success. Focused on delivering professional excellence and supporting organizational missions.

Overview

23
23
years of professional experience

Work History

Benefits Specialist

United Healthcare
Greensboro, NC
09.2021 - Current
  • Provides premium-level service, removing burdens, and providing end-to-end resolution for members. This includes, but is not limited to: clinical, financial decision support, behavioral support, claims inquiries, and more.
  • Provide a single point of contact for the member for highly designated, or dedicated, UHC national or key account insurance plans.
  • Respond to and own consumer inquiries and issues by identifying the topic and type of assistance the caller needs, such as benefits, eligibility, claims, financial spending accounts, correspondence, OptumRx Pharmacy, Optum Behavioral Health, and self-service options.
  • Own the problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member.
  • Educate members about the fundamentals and benefits of consumer-driven health care topics, including managing their health and well-being, so they can select the best benefit plan options and maximize the value of their health plan benefits.
  • Advocate and intervene with care providers (doctors' offices) on behalf of the member to assist with appointment scheduling, billing concerns, and coverage determinations.
  • Assist the member with resolution as their advocate with third-party vendors.
  • Assist members in navigating myuhc.com and other UnitedHealth Group websites or applications, utilizing remote desktop system capabilities.
  • Communicate and keep consumers informed through the means in which they prefer, i.e., phone call, secure messaging, e-mail, or chat.
  • Research complex issues across multiple databases, and work with support resources to resolve member issues, and/or partner with others to resolve escalated issues.
  • Meet the performance goals established for the position in the areas of conversation effectiveness, call quality, member satisfaction, first call resolution, efficiency, and attendance. Provides premium level service, removing burdens and providing end-to-end resolution for members. This includes, but is not limited to clinical, financial decision support, behavioral support, claims inquiries, and more.
  • Provide a single point of contact for the member for highly designated, or dedicated, UHC national or key account insurance plans.
  • Respond to and own consumer inquiries and issues by identifying the topic and type of assistance the caller needs, such as benefits, eligibility, claims, financial spending accounts, correspondence, OptumRx Pharmacy, Optum Behavioral Health, and self-service options.
  • Own the problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member.
  • Educate members about the fundamentals and benefits of consumer-driven health care topics, including managing their health and well-being, so they can select the best benefit plan options and maximize the value of their health plan benefits.
  • Advocate and intervene with care providers (doctors' offices) on behalf of the member to assist with appointment scheduling, billing concerns, and coverage determinations.
  • Assist the member with resolution as their advocate with third-party vendors.
  • Assist members in navigating myuhc.com and other UnitedHealth Group websites or applications, utilizing remote desktop system capabilities.
  • Communicate and keep consumers informed through the means in which they prefer, i.e., phone call, secure messaging, e-mail, or chat.
  • Research complex issues across multiple databases, and work with support resources to resolve member issues, and/or partner with others to resolve escalated issues.
  • Meet the performance goals established for the position in the areas of conversation effectiveness, call quality, member satisfaction, first call resolution, efficiency, and attendance.

Property Manager

United Management II
High Point, NC
08.2015 - 09.2021
  • Preparing lease documentation and completing move-in procedures.
  • Handled tenant screening and processing of credit checks.
  • Handling telephone calls and on-site traffic.
  • Ensure that all tenant files are currently updated with rent increase forms, the collection of all past due rents, late fees, etc.
  • File formal evictions.
  • Perform quarterly inspections of all units, and move-in and move-out inspections.
  • Assisting residents with maintenance requests.
  • Preparing and managing budgets.
  • Attracting new tenants through advertising, property viewings, and encouraging referrals.
  • Interviewing tenants and running credit checks.
  • Setting rental rates, negotiating, and enforcing lease agreements.
  • Addressing tenant complaints and inspecting vacated units.
  • Contracting and supervising repairs and maintenance work.
  • Collecting rent, dealing with late payments, and handling operating expenses.
  • Maintaining records of income, expenses, signed leases, complaints, maintenance, etc.
  • Terminating leases and initiating eviction proceedings.

Operations Specialist/Manager

Labor Ready Staffing
Greensboro, NC
06.2002 - 04.2014
  • Managed the branch in the absence of the branch lead manager, including greeting visitors and responding to multiple telephone and in-person requests for information.
  • Formed and maintained relationships with new and existing customers to ensure customer satisfaction; assisted with customers' issues concerning invoices, time sheets, increasing their credit limit, and processing job order requests.
  • Monitored multiple databases to keep track of all company inventory, including customer files, employee applications, credit card information, and worker injury reports.
  • Supervised the collections department in maintaining and following up on accounts receivables, performed sales and marketing, and organized key projects, which resulted in a sales increase.
  • Recruit and train both temporary associates and permanent employees for job placement; dispatch temporary workers from the branch during on-call schedules.
  • Performed job site safety evaluations to ensure the environment was safe for employees.

Education

Bachelor of Arts - Business Administration

Greensboro College
Greensboro, NC
01.2020

Certificate -

Carolina Beauty College
Greensboro, NC
01.2005

Skills

  • Issue resolution
  • Remote troubleshooting
  • Communication skills
  • Relationship building
  • Problem solving
  • Time management
  • Multiplatform navigation
  • Advocacy support
  • Problem resolution
  • Excellent communication
  • Computer skills
  • MS office
  • Friendly, positive attitude
  • Multitasking
  • Analytical thinking
  • Training & Development
  • Organization and time management
  • Critical thinking
  • Conflict resolution

References

References available upon request.

Timeline

Benefits Specialist

United Healthcare
09.2021 - Current

Property Manager

United Management II
08.2015 - 09.2021

Operations Specialist/Manager

Labor Ready Staffing
06.2002 - 04.2014

Bachelor of Arts - Business Administration

Greensboro College

Certificate -

Carolina Beauty College

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Katrina Green