Katrina Griffith
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Transfers these qualities into caring for patients during in-home caregiving, prioritizing wellbeing and problem solving to ensure highest possible level of care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiving Intern
Trained Loving Care
08.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Server
Getaway Cafe
05.2021 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Delivering high-quality customer service in a fast-paced environment
- Restaurant named #1 breakfast and lunch restaurant numerous years in a row.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Lead Busser
Tep's Villa Roma
08.2018 - 07.2021
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
Internship Student
PT Revolution
04.2021 - 06.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Science - Pre-Nursing
University of Washington
Seattle, WA06.2026
High School Diploma -
South Tahoe High School
South Lake Tahoe, CA06.2022
Skills
- Hospitality Service Expertise
- Natural Leadership
- Guest Satisfaction
- Service Prioritization
- Responsible and Dependable
- Customer Service and Rapport
- Adaptable to a consistently changing environment
- Passionate about taking care of others and providing a sense of security in times of need
- A team-builder in both an academic and professional setting
Certification
- CNA - Certified Nursing Assistant
- First Aid/CPR Certified
Timeline
Caregiving Intern
Trained Loving Care
08.2023 - Current
Server
Getaway Cafe
05.2021 - 07.2023
Internship Student
PT Revolution
04.2021 - 06.2021
Lead Busser
Tep's Villa Roma
08.2018 - 07.2021
Bachelor of Science - Pre-Nursing
University of Washington
High School Diploma -
South Tahoe High School
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