Katrina Gutierrez
Fresno,CA
Summary
Dynamic individual with hands-on experience in the healthcare field, possessing a talent for navigating challenges and finding effective solutions. Strong problem-solving skills and a proactive approach enabling excellence in new tasks and delivery of results. Recognized for adaptability, creativity, and a results-oriented mindset, committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Intake Specialist
Miji Care of Fresno
10.2019 - Current
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Assessed clients' needs and determined eligibility for intake services.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Trained and supervised new intake staff to deliver high-quality client care.
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Maintained accurate and up-to-date client records.
- Developed and implemented programs to engage and empower underserved populations.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Retrieved medical data for physicians and patients.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Proven ability to learn quickly and adapt to new situations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Intake Specialist
Remedy Home Care
04.2017 - 01.2019
- Office/ Team management
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Spearheaded and implemented new projects to expand scope of engagement.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' charts.
Intake Coordinator
Valley Home Health
01.2014 - 01.2017
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Enhanced office productivity by handling high volume of callers per day.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported office staff and operational requirements with administrative tasks.
- Maintained accurate and up-to-date client records.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained staff on current eligibility requirements and policies.
- Resolved discrepancies with client applications to verify eligibility.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Trained new staff on current, correct insurance verification procedures.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Scheduled and coordinated medical appointments.
Education
Associates of Arts -
Southern New Hampshire
Skills
- Critical Thinking Skills
- Policy Implementation
- Performance Management
- Staff Training and Development
- Complex Problem-Solving
- Schedule Preparation
- Team Leadership
- Verbal and written communication
- Staff Management
References
- Daisy Quiroz, 559-590-1435, daisyquiroz21@gmail.com
- Amanda Fisher, 559-213-0343
Timeline
Intake Specialist
Miji Care of Fresno
10.2019 - Current
Intake Specialist
Remedy Home Care
04.2017 - 01.2019
Intake Coordinator
Valley Home Health
01.2014 - 01.2017
Associates of Arts -
Southern New Hampshire
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