Katrina Gutshall
Phoenix,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
02.2020 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Shift Leader
Taco Bell
10.2016 - 04.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Humanities And Sciences Academy Arizona
Phoenix, AZ03.2017
Skills
- Report Creation
- Stocking and Replenishing
- Lotus Notes
- Microsoft PowerPoint
- Credit Card Payment Processing
- Order Fulfillment
- Staff Training
- Retail Sales Customer Service
- Active Listening
- Customer Relations
- Problem-Solving Ability
- Call Center Operations
- Critical Thinking
- Customer Service
- Coordination
- Prioritization
- Filing
Timeline
Customer Service Representative
Teleperformance USA
02.2020 - 12.2022
Shift Leader
Taco Bell
10.2016 - 04.2019
High School Diploma -
Humanities And Sciences Academy Arizona
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