Katrina Guzman

Managed the coordination and execution of customer orders. By identifying system errors and the root cause of why the order did not successfully process, then recommending and applying corrective action. Responsible for cancellation requests and customer refunds. Worked unsupervised at home and in the office through 'Peak Season,' with a workload of 3,800 orders weekly. Created shipments and sent the orders to NZXT warehouses for fulfillment. Daily online global communication meetings with supervisors and upper management regarding daily goals, and ensuring that by the end of the day, they are met.

Identify computer parts, and use hand tools to join them together. Troubleshoot and repair PCs. Inspecting the PCs, ensuring that customer specifications are met. Prepare the final product, ready for consumer sale. Responsible for leading my team in building 240 computers in 7 hours. Reduced the number of testing failures by applying critical thinking skills and using effective communication between departments to prevent mistakes.

Process customer orders and prepare them, ready for shipment. Document audits on returned merchandise, using RMA management to refund customer returns, and inspect items for resale. Palletize defective items for liquidation, using Microsoft Excel to verify accuracy. Creating RMAs and managed Vendor Internal Transfer Documentation. Worked unsupervised. Independently managed the IQC Department, taking on all responsibilities.

Inspect material before shipment. Review Aerospace, Defense and Military specifications for products and processes. Ensure that the material meets quality and legal standards. Using electrical instruments to test surge, polarity, and resistance of the final product. Assisting the team with meeting deadlines.

Follow established SOP and GMP Regulation. Conduct inspection on the product, identifying non–conformities. Recommending improvements and enforcing corrective actions as needed. Operate the Sizer, Polisher and VeriSym Optical Inspection System, in accordance with the Batch Record and customer Specification.