Katrina Hairl
Springfield,IL
Summary
Committed Resident Service Coordinator ready to leverage 2 years of healthcare industry performance. Highly skilled in patient relationship management and medication administration. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly Resident Service Coordinator committed to creating safe and inclusive environment for residents. Skilled in developing and implementing programs and activities to promote diversity and inclusion in residence hall. Resolves conflicts and promotes student development through effective communication and collaboration.
Overview
8
8
years of professional experience
Work History
Resident Services Coordinator
Timberlake Supportive Living
01.2021 - Current
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Collaborated with residential team to maximize effective and efficient operations.
- Facilitated smooth transition of new students into residential program.
- Enforced policies and safety standards through building and room rounds.
- Develop and post a calendar of activities to inform residents of the available activities.
- Overseeing the budget for activities and events.
DTPAM
Loyal Source Government Services, LLC
01.2020 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Lab Processor
Shield Illinois
09.2022 - 06.2023
- Monitored and documented safety standards to verify compliance.
- Recorded and analyzed data to produce reports of results.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Developed new protocols and improved existing laboratory processes.
- Take direction from the Lab General Supervisor and Medical Scientists in the clinical molecular laboratory (5%)
- Handle bodily fluids that may contain Covid-19 safely (5%)
- Assist and maintain stock of laboratory supplies (5%)
- Proper and safe handling of infectious substances (20%)
- Identify and check-in saliva samples (20%)
Licensed Esthetician
BJ Grand Salon
06.2018 - 08.2020
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Analyzed skin condition and made appropriate product recommendations.
- Handled busy schedules and stayed on top of key deadlines.
- Recommended retail products for at-home use.
- Informed guests of appropriate products available to increase retail sales.
- Performed consultations for patients before scheduling treatments.
- Discussed procedures and treatment options with clients.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Educated patients on treatment options.
- Developed individualized, therapeutic skin care programs.
- Executed laser hair removal and microdermabrasion procedures.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Created repeat business by developing long-term relationships with regular customers.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Educated guests on current promotions, events and services within store or salon.
- Explained benefits of skin care products to clients.
- Cleansed, exfoliated and moisturized customer skin.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Suggested appropriate therapy based on current health of client.
- Resolved customer complaints and facilitated conflict resolutions.
- Reinforced customer selections by reviewing use and benefits of chosen products.
- Practiced new makeup application techniques and color combinations to promote various makeup brands.
- Provided clients with knowledge of all cosmetic services being provided.
- Sterilized equipment for patient treatments.
Accounting Clerk
Express Employment
03.2017 - 07.2020
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Collected and summarized expenses for profit and loss analysis.
- Tracked expenses to comply with budgets.
- Generated comprehensive reports for senior management, covering key financial metrics.
- Completed biweekly payroll for company personnel.
- Assisted in review and revision of budgets based on business needs.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Coordinated with external auditors to resolve discrepancies.
- Transferred data and documents to facilitate system migration and software updates.
- Assisted management with annual expense plans to strategically track income or revenue.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Input financial data and produced reports using [Software].
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
CNA
Brightstar Healthcare Agency
03.2016 - 04.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
No Degree - Pre-Law
Southern Illinois University Carbondale
Carbondale, ILDiploma - Central Sterile Processing Technician
Lincoln Land Community College
Springfield, IL08.2020
Diploma - Licensed Esthetician
University of Cosmetology & Spa
Springfield, IL09.2017
CNA, Certificate in EKG - Nursing
Kennedy King College
Chicago, IL07.2005
High School Diploma -
Tilden
Chicago, IL06.2005
Skills
- Program development
- Vendor management
- Performance evaluation
- Facility management
- Event planning
- Customer service
- Mental health support
- Adaptability
- Multitasking
- Active listening
- Crisis intervention
- Compliance monitoring
- Community outreach
- Effective communication
- Quality assurance
- Social media management
- Training and development
- Problem-solving
- Safety protocols
- Resource coordination
- Data analysis
- Time management
- Project management
- Emergency response
- Interpersonal skills
- Fundraising
- Conflict resolution
- Volunteer coordination
- Computer literacy
- Documentation
- Critical thinking
- Contract negotiation
- Organizational skills
- Stress management
- Decision-making
- Public speaking
- Staff supervision
- Attention to detail
- Activities Oversight
- Message Delivery
- Staff Meeting Coordination
- Mediation Techniques
- Staff Training
- Discipline Administration
- Team Supervision
- Policy Enforcement
- Group Activities
- Community Meetings
- Resident Support
- HIPAA Compliance
- General Housekeeping
- Daily Living Skills Instruction
- Dementia Care
- Safety Standards and Compliance
- Resident Supervision
Timeline
Lab Processor
Shield Illinois
09.2022 - 06.2023
Resident Services Coordinator
Timberlake Supportive Living
01.2021 - Current
DTPAM
Loyal Source Government Services, LLC
01.2020 - Current
Licensed Esthetician
BJ Grand Salon
06.2018 - 08.2020
Accounting Clerk
Express Employment
03.2017 - 07.2020
CNA
Brightstar Healthcare Agency
03.2016 - 04.2020
No Degree - Pre-Law
Southern Illinois University Carbondale
Diploma - Central Sterile Processing Technician
Lincoln Land Community College
Diploma - Licensed Esthetician
University of Cosmetology & Spa
CNA, Certificate in EKG - Nursing
Kennedy King College
High School Diploma -
Tilden
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