Katrina Hall
Buena Park,CA
Summary
Candidate with patience, compassion, empathy, & excellent communication skills; ability to help determine problems, assist people to find help, and advise patients during various types of crises. Ultimately seeking position in human or veterinary medical field Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Doctor’s Assistant, C.V.A.
Orange County Emergency Pet Clinic
Fullerton, CA
2020.04 - Current
- Customer Service, Intake and discharging pets, Creating and presenting estimate, Taking Payment, Applying treatments and diagnostics to case summaries, Preparing medications, Scanning medical records, Cleaning / Laundry
Customer Service Representative
Animal Emergency Medical Center
Torrance CA
2017.10 - 2020.04
- Accessing / Modifying patient records and processing record transfers, Use positive customer service skills for client and staff communication, Responding to client needs typical for emergency services, Providing specialty paperwork to clients for financial arrangements and emergency care, Mastering computer knowledge of practice software
Department Manager
Walmart Neighborhood market
Anaheim CA
2014.03 - 2016.11
- Met and exceeded store sale goals and achieved productivity, standards, Enforced all company policies and procedures, Created and maintained positive employee relations through building, leading and developing a quality store team, Implemented training programs to ensure staff is trained in product knowledge, customer service and selling skills
Medical Receptionist
Socal Gastro Med Group
Santa Monica, CA
2007.05 - 2010.07
- Serves patients by greeting and helping them, scheduling appointments and maintaining records and accounts, Keeps patient appointments on schedule by notifying provider of patients arrival, reviewing service delivery compared to schedule and reminding providers of service delays, Comforts patients by anticipating patients anxieties, answering questions and maintaining the receptionist area.
Education
Human Services
Cypress College
Cypress, CA 01.2016 - 01.2020
Medical Billing/Coding
Bryman College, Torrance, CA
01.2006 - 01.2007
Skills
- Medical Billing
- Patient Assessments
- Medical Records Management
- Prescription Management
- Scheduling appointments
- Medical Transcription
Awards
Certified Nursing Assistant (Maxine Waters Prep, May 2001)
References
References available upon request
Timeline
Doctor’s Assistant, C.V.A.
Orange County Emergency Pet Clinic
2020.04 - Current
Customer Service Representative
Animal Emergency Medical Center
2017.10 - 2020.04
Human Services
Cypress College
01.2016 - 01.2020
Department Manager
Walmart Neighborhood market
2014.03 - 2016.11
Medical Receptionist
Socal Gastro Med Group
2007.05 - 2010.07
Medical Billing/Coding
Bryman College, Torrance, CA
01.2006 - 01.2007
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