Summary
Work History
Overview
Education
Skills
Timeline
Certification
Software
Hi, I’m

Katrina Hamala-Crawford

Dallas,TX

Summary

To contribute to a forward-thinking organization where I can leverage my expertise and continually expand my skillset. I am driven by a passion for fostering business growth and delivering exceptional value to both the company and its clients. My motivation stems from a commitment to achieving strategic objectives, advancing professional and organizational development, and identifying opportunities that benefit both the company and its stakeholders.

Work History

Construct Capital, LLC.

Corporate Vice President
07.2017 - 05.2025

Job overview

  • Played a pivotal role in managing all the plumbing and foundation repair functions.
  • Collaborated with the CEO to develop strategic communication policies for crisis management and seamless business operations.
  • Drove business development initiatives, sales innovations, and profitability strategies.
  • Developed structured processes in construction and other key departments for enhanced efficiency.
  • Developed targeted solutions to close performance gaps while leading swift troubleshooting efforts to resolve unforeseen challenges.
  • Proactively identified opportunities for policy enhancements and strategic advancements to optimize business operations.
  • Analyzed monthly Profit and Loss statements to pinpoint operational inefficiencies, proactively resolving key workflow challenges to enhance business performance.
  • Cultivated and sustained impactful relationships across cross-functional teams and departments, fostering collaboration and operational synergy. Strengthened connections with key customers, partners, vendors, and stakeholders to drive long-term engagement and business success.
  • Spearheaded the creation and implementation of strategies to optimize workflow and business processes. Designed and refined Standard Operating Procedures (SOPs) and key business metrics to drive efficiency and mitigate risks.
  • Championed talent development through strategic leadership, driving a thriving corporate culture via employee direction, evaluation, and engagement. Partnered with Human Resources to build strong internal and external talent pipelines, ensuring sustained excellence. Spearheaded recruitment, hiring, management, and retention of top-tier employees, fostering long-term career growth and organizational success..
  • Maintained and strengthened relationships with key customers, partners, vendors, and stakeholders.
  • Oversaw the planning, implementation, and security of company-wide information systems, including communications and office technology.
  • Developed high-performing teams by recruiting top talent and fostering a culture of continuous improvement.
  • Streamlined operations for improved efficiency by reorganizing departmental structures.

The Connor Group

Property Manager/Profit Center Manager
05.2016 - 07.2017

Job overview

  • Provided customer service to meet occupancy goals of 96% or higher.
  • Exceeded monthly net operating income.
  • Controlled expenses, paying and balancing all payments for vendors.
  • Held monthly Profit and Loss accountability for $120 million.
  • Led team members (Sales Managers, Leasing consultants, Maintenance techs, Turn techs/Make ready, and Grounds keepers).
  • Performed financial and administrative tasks such as rent collections, invoice payment, and analysis of operating statements/ledgers.

Hanna Andersson

Operations Manager
08.2014 - 05.2016

Job overview

  • Implemented a clienteling program to drive VIP customers.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Analyzed and reported on key performance metrics to senior management.

Bath and Body Works

Merchandiser
10.2013 - 08.2014

Dots Fashion

Operations Coordinator
09.2010 - 10.2013

Smooth Solutions

Operations Executive
04.2010 - 09.2010

Fresh Cosmetics Boutique - LVMH

Sales Director-Perfume and Cosmetics
06.2009 - 04.2010

Lush Handmade Cosmetics

Operations Executive
07.2008 - 06.2009

Carlton Cards

District Manager
01.1996 - 01.2007

Job overview

  • Managed 20 stores in Texas, Iowa, Nebraska, and Kansas.

Overview

29
years of professional experience
1
Certificate
1

Public Notary

Education

San Jacinto Jr. College
Pasadena, TX

Some College (No Degree) from Business Management

Skills

  • Operations management
  • Organizational development
  • Program implementation
  • Revenue growth
  • Cross-functional team leadership
  • Project management
  • Technical support
  • Corporate communications
  • Operational management
  • Procedure implementation
  • Office management

Timeline

Corporate Vice President

Construct Capital, LLC.
07.2017 - 05.2025

Property Manager/Profit Center Manager

The Connor Group
05.2016 - 07.2017

Operations Manager

Hanna Andersson
08.2014 - 05.2016

Merchandiser

Bath and Body Works
10.2013 - 08.2014

Operations Coordinator

Dots Fashion
09.2010 - 10.2013

Operations Executive

Smooth Solutions
04.2010 - 09.2010

Sales Director-Perfume and Cosmetics

Fresh Cosmetics Boutique - LVMH
06.2009 - 04.2010

Operations Executive

Lush Handmade Cosmetics
07.2008 - 06.2009

District Manager

Carlton Cards
01.1996 - 01.2007

San Jacinto Jr. College

Some College (No Degree) from Business Management

Certification

  • CNP - Certified Notary Public
  • Service Titan-Commander Level

Software

Microsoft Office 365

Service Titan

Customer Relationship Managment

Basic Quickbooks Desktop

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Katrina Hamala-Crawford