Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Hi, I’m
Katrina Hampton
Remote Customer Service
Killeen,TX
Summary
Overview
12
years of professional experience
Work History
Pactiv EvergreenTemple, TX
Machine Operator
07.2018 - Current
Job overview
- Made sure that products were produced on time and are of good quality.
- Reviewed production schedules and streamlined processes.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected finished products for quality and adherence to customer specifications.
- Adjusted machines to increase productivity for runs.
- Maintained organized work area by cleaning and removing hazards.
- Inspected products and machines to maintain quality and efficiency.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Operated machining equipment safely with team of operators.
- Set up and operated various machine tools and jigs to produce precision parts.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Kept detailed production records and identified hold-ups.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Panera BreadMarietta, GA
Overnight Baker
06.2020 - 05.2022
Job overview
- Recruited, hired and trained staff of hardworking associates.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Managed inventory, labor, expenses and other operational processes.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Complied with health and safety codes to protect staff and customers.
- Conducted employee evaluations, assessing strengths and reassigning accordingly.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Set heat and humidity temperatures for proof box.
- Established merchandising, sales and profit objectives to drive business success.
Pediatric Health ChoiceMarietta, GA
Data Entry Clerk
10.2017 - 10.2019
Job overview
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Added documents to file records and created new records to support filing needs.
- Corrected data entry errors to prevent duplication or data degradation.
- Coded and processed applications into required electronic formats.
- Evaluated source documents to locate needed information.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created plans and communicated deadlines to complete projects on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed team communications and information for meetings.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Adhered to social distancing protocols and wore mask or face shield.
AT&TConyers, GA
Customer Service Representative
05.2015 - 07.2018
Job overview
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Promptly responded to inquiries and requests from prospective customers.
- Surpassed sales goals through implementation of effective marketing strategies.
- Promoted available products and services to customers during service, account management and order calls.
- Facilitated inter-departmental communication to effectively provide customer support.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Created and maintained detailed database to develop promotional sales.
- Trained staff on operating procedures and company services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Communicated professionally with colleagues, freelancers and clients.
- Developed and updated databases to handle customer data.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
Education
Penn Foster CollegeScottsdale, AZ
from Medical Billing And Coding
09.2022 - Current
University Overview
Skills
Equipment monitoring
Operations support
Assembly and production
Work order review
OSHA guidelines
Material loading and unloading
Machinery operation
Worksite safety
Machine Calibration
Equipment operation
Sales expertise
Report preparation
Order fulfillment
Receiving support
Medical terminology knowledge
Creative problem solving
Technical Support
Account management
Multi-line phone talent
Shipping procedures understanding
Professional telephone demeanor
POS systems expert
Word processing
Patient charting
Database Management
Schedule Management
Medical terminology
Sorting and labeling
Insurance eligibility
Timeline
Penn Foster College
from Medical Billing And Coding
09.2022 - Current
Overnight Baker
Panera Bread
06.2020 - 05.2022
Machine Operator
Pactiv Evergreen
07.2018 - Current
Data Entry Clerk
Pediatric Health Choice
10.2017 - 10.2019
Customer Service Representative
AT&T
05.2015 - 07.2018