Katrina Harbet
Bethlehem,PA
Summary
I'm Katrina Harbet, i'm hard working, with strong leadership skills, and I seamlessly managed inventory and customer service, enhancing satisfaction and operational efficiency. Excelled in fast-paced environments, demonstrating critical thinking and effective workflow management. Achieved quality assurance standards, ensuring meticulous attention to detail in all tasks. A very reliable worker with a lot of skills to offer.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Azar supermarket
Bethlehem, PA
01.2024 - Current
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Provided exceptional customer service to ensure customer satisfaction.
- Organized client contracts, records, and reports to strengthen traceability.
- Implemented quality control measures to uphold company standards.
Inventory Manager
Azar supermarket
Bethlehem, PA
01.2024 - Current
- Set up and maintained accurate item master data in the inventory management system.
- Received, checked in, and stocked merchandise throughout the store; helped maintain store inventory levels; and assisted with the orderliness and cleanliness of the sales floor and stock room.
- Received, evaluated, and scanned in new inventory; updated the computer database; and proactively resolved variances.
- Performed regular cycle counts to maintain the accuracy of inventory records.
Cashier
Azar supermarket
Bethlehem, PA
03.2022 - 01.2024
- Followed company security procedures for handling large sums of money.
- Scanned items and checked pricing on cash register for accuracy.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained work area and kept cash drawer organized.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Strengthened proficiency in delivering quality customer care.
Education
High School Diploma -
Freedom Highschool
Bethlehem, PA06-2022
Associate of Science -
Northampton Community College
Bethlehem, PASkills
- Hard worker
- Works in a fast-paced environment
- Attention to detail
- Customer service
- Effective workflow management
- Team building and leadership
- Deadline-oriented
- Quality assurance
- Verbal and written communication
- Critical thinking
- Inventory reporting
- Paperwork reviewing
- Decision-making
- Skilled multi-tasker
Languages
- Arabic: native speaker
- English: fluent
- Armenian: fluent
Timeline
Customer Service Manager
Azar supermarket
01.2024 - Current
Inventory Manager
Azar supermarket
01.2024 - Current
Cashier
Azar supermarket
03.2022 - 01.2024
High School Diploma -
Freedom Highschool
Associate of Science -
Northampton Community College
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