Katrina Hardy
Jersey City,NJ
Summary
Polished professional with a strong background in navigating healthcare systems and ensuring HIPAA compliance. Excelled at RWJBH Jersey City Medical Center by enhancing patient satisfaction and streamlining registration processes. Effective problem-solving skills and strong empathy, coupled with proficiency in insurance verification, consistently improved service delivery and team efficiency. Previous employment at Horizon Blue Cross and Blue Shield of New Jersey provided a solid foundation in hospital insurance. Ability to lead and be a valuable addition to any team, confident in ability to contribute to the success of an organization.
Overview
10
10
years of professional experience
Work History
Patient Access Representative II
RWJBH Jersey City Medical Center
10.2014 - Current
- Ensures compliance with HIPAA regulations to maintain confidentiality of sensitive patient information.
- Adapts quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provide excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contribute to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Manage challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitate smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamline patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improve patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Affluent in Trauma, Unknown, and deceased persons registration process
- Train new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Reduce financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Improve patient satisfaction by efficiently managing registration and intake processes.
- Contribute to revenue cycle improvements by identifying and rectifying billing discrepancies. Review Dept Work Ques daily
- Meet and exceed department goals consistently. Demonstrate a high level of efficiency , accuracy, and productivity
- Ensure that all required forms are provided reviewed, explained and signed.
- Verifies accuracy of demographics information to avoid duplicating medical records
- Compile with organization policies on Advance Directives and Patient Rights
- Work closely and professionally with nursing and ancillary departments to foster a team environment
- Participate in training through development of training tools , presentation at department in service and staffing meetings, or through training inside and outside of registration department
Education
Paralegal Program
Hudson County Community College
Jersey City, NJHigh School Diploma - Business
Henry Snyder High School
Jersey City, NJ06.1993
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Money handling
- Relationship building
- Insurance billing
- Conflict resolution
- Payment processing
- Information collection
- Registration management
- Work quality evaluation
- Team leadership
- Training coordination
- Medical billing
- Customer follow-up
- Data entry
- Policy understanding
- Intake assessment
- Records maintenance
- Patient identity verification
- Patient feedback management
- Attention to detail
- Medical insurance
- Calm and effective under pressure
- Punctual and hardworking
- Insurance verifying
- Resolving problems
- Data collection
- Communicating to patients and families
- Health information Access management
Affiliations
Women Rosing , BCU Job Bank
String Foundations, Volunteer Receptionist
Liberty Health Group -Intern
Jersey City Customer Service Skills Center
National Retail Federation
Recognitions
Nominated for the Emergency Department People’s Choice Award 2023
Received numerous accolades on Recognizing You for Always consistently doing a great job in the ED especially fast track
Timeline
Patient Access Representative II
RWJBH Jersey City Medical Center
10.2014 - Current
Paralegal Program
Hudson County Community College
High School Diploma - Business
Henry Snyder High School
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