Katrina Hart

Experienced professional with a 10-year proven track record in operations, training, mentoring, and customer service. Seeking a position with a progressive company that values personal merit and offers growth opportunities. A consummate professional, brings extensive expertise in efficiently and effectively managing operations, ensuring seamless workflow, and optimizing productivity. Strong focus on training and mentoring, successfully developing high-performing teams and fostering a culture of excellence. Committed to delivering exceptional customer service, consistently striving to exceed expectations and build lasting relationships. Eager to leverage skills and experience in a new role to contribute to the success of a dynamic organization.

• Customer Service and Team Building Professional
• Proven Ability to Work in Diverse Environments
• Effective Motivated Team Player
• Microsoft Office Suite Proficient
• Ability to Adapt in Challenging Situations
• Excellent Oral & Written Skills
• Multitasking Ability
• Adept in Problem Solving

• Deli Clerk (Rehire), Publix, Celebration, FL, 06/01/21, Present, Serve deli counter customers by answering questions, make recommendations, provide samples, and prepare customers' orders., Prepare orders by slicing, weighing, packaging, and pricing of meats and cheeses., Prepare special orders and party trays., Promote customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements., Provide a high level of customer service to customers.
• Overnight Supervisor, 7-Eleven, Kissimmee, FL, 09/01/20, 06/01/21, Oversaw night operation., Trained newly hired store clerks as well as efficiently scheduled work shifts to ensure the operation of the store ran efficiently and effectively., Interacted with customers by assisting them with their purchases., Made sure all products were displayed according to the store's specification., Worked with management team to implement proper division of responsibilities.
• Deli Clerk, Publix, Orlando, FL, 08/01/18, 10/01/20, Served deli counter customers by answering questions, made recommendations, provided samples, and prepared customers' orders., Prepared orders by slicing, weighing, packaging, and pricing of meats and cheeses., Prepared special orders and party trays., Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements., Provided a high level of customer service to customers.
• Deli Clerk, Walmart, Kissimmee, FL, 09/01/19, 07/01/20, Served deli counter customers by answering questions, made recommendations, provided samples, and prepared customers' orders., Performed slicing, weighing, packaging, and pricing of meats and cheeses., Prepared special orders and party trays., Used proper lifting techniques when unloading, transporting, and stocking heavy product containers weighing more than 75 pounds., Provided exceptional customer services.
• Overnight Stock Associate, Ross Dress for Less, Orlando, FL, 10/01/16, 02/01/19, Unloaded arriving product stock and moved to store display areas., Removed all boxes and related trash from sales floor and processed through compactors., Stamped, attached, or changed price tags on merchandise shelving and updated computerized price list., Performed other duties as assigned.
• Customer Service Representative, Stop & Shop, Queens, NY, 08/01/13, 03/01/16, Provided primary customer support to internal and external customers., Collected customers' feedback and made process changes to exceed customer satisfaction goals., Utilized company troubleshooting resolution tree to evaluate technical problems., Provided exceptional customer service.

Can adapt very quickly to change. I have years of experience in customer service, child care, patient care, management, and food service. I know what its like to be on the other end and what the customer feels.