Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Katrina Helms

East Orange,TX

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

21
21
years of professional experience

Work History

Store Manager

Dollar General
Orange, TX
11.2019 - Current

Manager 5-6 employees, scheduling, damages, on hand adjustments, daily invoice, vendors check in, Plangrams, customer service

  • The store I am at gross,s roughly 2,500,000 a year. Coach and train new and current employees, give constructive and positive feedback
  • Opening/closing procedures, daily cash handling, deposit, and etc
  • Inventory control
  • Take corrective actions to help reduce shrink
  • watch CCTV on a daily weekly bases

Sales Associate

JcPennys
Paris, TX
01.2014 - 06.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Assistant Manager

Taco Bell
Bakersfield, CA
01.1991 - 11.2006
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Education

Bachelor of Science - Social Criminal Justice

Ashford University
San Diego, CA
11.2015

Skills

  • Inventory Management
  • Time Management
  • Administrative Management
  • Verbal and Written Communication
  • Cash Management
  • Problem Anticipation and Resolution
  • Payroll Management
  • Performance Monitoring and Evaluation
  • Finance and Accounting Oversight
  • Staff Supervision
  • Department Oversight
  • Recruiting and Hiring
  • Store Merchandising
  • Multitasking and Organization
  • Employee Training
  • Supply Ordering
  • Shift Scheduling
  • Focus and Follow-Through
  • Program Optimization
  • Sales Strategies
  • Sales Tracking
  • Management Training
  • Policies and Procedures
  • Pricing Strategies

Timeline

Store Manager

Dollar General
11.2019 - Current

Sales Associate

JcPennys
01.2014 - 06.2016

Assistant Manager

Taco Bell
01.1991 - 11.2006

Bachelor of Science - Social Criminal Justice

Ashford University

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Katrina Helms