Katrina Helton
Westport,Wa
Summary
Personable and dedicated Customer Service Representative with extensive experience in the medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Corrections Officer
Washington State Department of Corrections
09.2023 - 08.2024
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities or court proceedings.
Receptionist Assistant
Washington State Legislature
12.2022 - 05.2023
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
General Employment
Express Employment
02.2020 - Current
- Event coordinator
- Customer service
- General labor
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Amanda park mercentile
07.2021 - 11.2021
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
Medical Assistant
MultiCare Health
02.2015 - 08.2017
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
CHI Franciscan
01.2015 - 08.2016
Medical Assistant
Swedish Primary Care
01.2012 - 01.2014
NWMS Hematology/Oncology
01.2011 - 01.2012
- Responsible for the measuring signs such as temperature, pulse rate, weight, height, blood pressure etc
- And interview them and record their information
- Gave treatment and injections to patient and also performed the routine tests in laboratory
- Responsible for the keeping the records like x-ray reports and schedule appointments, receive bills etc
- Maintained the data of the patients and office on the computer and keep the records, billing, transactions, books, etc
- Responsible for the sterilizing and cleaning instruments and preparation of the treatment rooms for patients.
Education
Associates - Nursing
Bellevue College
Bellevue, WAPierce College
08.2022
Everest College
Tacoma, WA01.2011
Skills
- SKILLS PROFILE
- Experience of 10 years as a Medical Assistant
- Excellent knowledge of the clerical and computer skills like word, excel, outlook, access
- Exceptionally good demonstration skills and communication skills both verbally and written
- Great ability of customer service and interpersonal skills
- Exceptional ability to carry out the instructions verbally, written and diagrammatically
- Skilled in performing and/or assisting with procedures including:
- Patient assessment Vaccination set-up and administration
- Venipuncture Perform EKG's
- Blood, urine, and fecal sample analysis Bandage and wound care
Certification
Medical Transcriptions CPR Certified
Venous Doppler Epic
X-ray Bandage and wound care
OSHA Certified HIPPA
Timeline
Corrections Officer
Washington State Department of Corrections
09.2023 - 08.2024
Receptionist Assistant
Washington State Legislature
12.2022 - 05.2023
Cashier
Amanda park mercentile
07.2021 - 11.2021
General Employment
Express Employment
02.2020 - Current
Medical Assistant
MultiCare Health
02.2015 - 08.2017
Medical Assistant
CHI Franciscan
01.2015 - 08.2016
Medical Assistant
Swedish Primary Care
01.2012 - 01.2014
NWMS Hematology/Oncology
01.2011 - 01.2012
Associates - Nursing
Bellevue College
Pierce College
Everest College
Medical Transcriptions CPR Certified
Venous Doppler Epic
X-ray Bandage and wound care
OSHA Certified HIPPA
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