Katrina Henderson
New Bern,NC
Summary
Dynamic and results-oriented Community Outreach Program Manager with 10 years of experience in fostering meaningful partnerships, driving community engagement, and managing impactful programs. Proven track record in designing, implementing, and evaluating outreach initiatives that align with organizational goals while addressing community needs. Skilled in stakeholder collaboration, event planning, and public relations, with a deep understanding of diverse community dynamics. Adept at managing volunteers, coordinating resources, and securing funding to expand program reach. Passionate about building inclusive environments and facilitating sustainable social impact.
Key strengths include strategic planning, relationship building, grant writing, program evaluation, and cross-functional team leadership. Driven by a mission to uplift communities through education, advocacy, and service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Manager
Religious Community Services
01.2023 - Current
- Develop and implement programs to serve low income families, underserved and unhoused individuals impacting over 1,000 participates annually
- Managed budgets of up to $200,000, securing funding through grants and community partnerships, and ensuring financial stability
- Supervised a team of 50 staff and volunteers, providing training, mentorship, and performance evaluations
- Fostered relationships with local organizations, schools, and government agencies, increasing program reach 25 percent
- Conducted needs assessments to tailor programs to community needs, leading to 18 percent increase in program participation.
Case Manager Coordinator
Religious Community Services
01.2021 - 01.2023
- Coordinate and lead intakes and orientations for new shelter residents
- Assess clients' immediate needs and connect them with appropriate resources to support their personal goals
- Develop individualized case plans and conduct regular reviews to track progress
- Maintain accurate client data and detailed case notes
- Advocate for clients to ensure access to essential services and programs
- Facilitate goal-setting in areas such as personal growth, budgeting, parenting, communication, and spiritual development through small group sessions
- Coordinate and supervise peer support services and intake volunteers
- Oversee financial assistance programs.
Income Maintenance Caseworker
Craven County Department of Social Services
01.2016 - 01.2021
- Conduct interviews and gather data to determine eligibility for Food and Nutrition and Medicaid programs
- Calculate budgets to assess assistance needs
- Educate applicants and the public on government programs and available community resources
- Manage ongoing caseloads, including reviews, audits, recertifications, and updates
- Maintain statistical data and required documentation
- Collaborate with other programs and agencies to assist eligible clients
- Stay current with complex policies and ensure compliance with state and federal guidelines.
Respiratory Office Manager
Carolina Home Medical
01.2009 - 01.2016
- Communicate effectively with diverse patients, staff, and external providers to exchange medical and general information
- Analyze and streamline operations, including personnel and information management
- Research and develop resources to improve workflow efficiency
- Collaborate with employees, managers, and departments to ensure effective operations
- Coordinate staff meetings, activities, training, and continuing education
- Prepare activity reports to guide improvements and set new goals
- Address complaints and resolve issues impacting customer satisfaction and operations
- Supervised a team of 6 staff, implementing policies and procedures.
Education
Associate of Applied Science Degree -
Bachelor of Theology - undefined
Master of Biblical Counseling - undefined
Bachelor of Psychology - undefined
Skills
Customer Service
Team Development
Strategic Planning
Partnership Development
Training and Development
Scheduling and Planning
Policy and procedure improvements
MS Office Applications
Program Leadership
Community Outreach
Proficient in HMIS, NCFast, Unite US
Certification
- Certified Life Coach Certification
Timeline
Program Manager - Religious Community Services
01.2023 - Current
Case Manager Coordinator - Religious Community Services
01.2021 - 01.2023
Income Maintenance Caseworker - Craven County Department of Social Services
01.2016 - 01.2021
Respiratory Office Manager - Carolina Home Medical
01.2009 - 01.2016
North Carolina Theological Seminary - Bachelor of Theology,
North Carolina Theological Seminary - Master of Biblical Counseling,
Fayetteville State University - Bachelor of Psychology,
University of Mount Olive - Associate of Applied Science Degree,
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