KATRINA HEREFORD
Greenville,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Disability Examiner
South Carolina Vocational Rehabilitation Department
09.2022 - 12.2022
- Incorporated objectives to achieve action plans and strategies for Social Security disability claims.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Identified suspicious losses and alerted direct supervisor for investigative assistance.
- Organized, planned, and documented materials for social security disability claims.
- Documented information gathered and uploaded data to federal electronic records for efficient processing using Disability Database System.
CPR and First Aid Instructor
Ymca Of Greater Spartanburg
09.2021 - 11.2022
- Conducted clinical simulations and provided feedback for each student.
- Evaluated students' competencies through written assignments and examinations.
- Delivered individualized instruction on observation, assessment, decision-making, and basic life-saving skills.
- Assigned students to patients based on students' learning objectives and patient needs.
Special Program- Supported Employment/Education Specialist
Spartanburg Area Mental Health Center
04.2021 - 08.2022
- Promotes program awareness within community through outreach and engagement activities aimed at local employers, community partners, and individuals participating in Mental Health Services.
- Enrollment of patients requiring financial assistance with mental health services.
- Assisted students in exploring and selecting career paths.
- Collaborated with parents, school faculty, and social workers to address problems and grow student success.
- Used standardized assessments to evaluate different students' abilities, interests, and characteristics.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Empowered students through counseling and skill-building exercises.
Human Services Specialist- Activity Therapy II
South Carolina Department Of Mental Health
09.2019 - 04.2021
- Created therapeutic recreation programming group sessions for acute/intermediate adult patients with a mental health diagnosis, primarily diagnoses of depression, anxiety, and the schizophrenic spectrum
- Provided feedback to the Treatment team, consisting of medical staff and case management, regarding the patient's progress toward current treatment goals and objectives
- Documented and monitored patients' progress using weekly and monthly documentation guidelines.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Advocated for staff members, helping to identify and resolve conflicts.
- Coordinated implementation of people-related services, policies, and programs through departmental staff.
- Processed psychosocial assessments and followed strict procedures to keep sensitive data confidential.
Aquatic Instructor/BLS FA Instructor
YMCA Of Greenville
03.2018 - 05.2020
- Provided swim lesson facilitation for ages six months-6yrs age; adults ages 13 and up
- Instructed private swim lessons for ages six months to adult clients and clients with diverse abilities, utilizing specific TR experience and education
- Facilitated aquatic day summer camps during the summers of 2018 and 2019 for Eastside and Caine Halter branches for school-age children ages 7 to 14
- Certified as Safety Instructor for BLS, First Aid, Oxygen Administration, and Babysitting Safety classes.
- Swim Lesson Instructor certification was awarded in January 2019
- Became certified as Aquatic Fitness Instructor for Aquatic Exercise Association in 2019
- Scholarship Winner and Conference attendee at the IAFC (International Aquatic Fitness Conference) in Daytona Beach, FL, 2019
- Served as the Emerging Leaders Resource Group (ELRG) member for YMCA Greenville Association 2019-2020.
Community Relations Specialist
Align Life, Inc
02.2017 - 06.2019
- Remote position as an independent contractor
- Set employed hours of 30/wk
- Responsible for connecting AlignLife Natural Health Centers in South Carolina to their community through blogging, digital marketing, digital media, community outreach fundraising efforts, community wellness events, and networking
- Gained experience monitoring content for social media and clinic websites
- Expanded to provide digital content support for eleven additional clinics in the Eastern US region.
LEAD LIFE ENRICHMENT LEADER
Living Communities, Summit Hills
08.2015 - 08.2016
- Supervise department of two staff and cover job tasks for other units when staff is unavailable
- Meet one-on-one with long-term care residents to maintain cognitive functioning levels and assess current leisure interests and cognitive ability of new admissions to the Skilled Nursing unit
- Led the activities department in developing and integrating the residents' social events, outings, programs, and activities in assisted living, memory care, and skilled nursing facility
- Completed programming and therapeutic recreation interventions for the skilled nursing department per Medicare requirements as a CTRS (Certified Therapeutic Recreation Specialist)
- Responsible for recording, balancing, and monitoring the department budget for separate Assisted Living and Skilled Nursing Finance Accounts.
MEMORY CARE PROGRAM COORDINATOR
Brookdale Senior Living, Cleveland Park
07.2014 - 08.2015
- Conduct initial leisure assessment of residents; create and monitor the progress of Resident Care Plan
- Administer leisure programs adapted for varying levels of dementia as well as meet individual needs and interests
- Coordinate training and education of care staff regarding memory care programs/activities
- Facilitate quarterly care plan meetings, update care plans based on changes in resident goals, health status or cognitive level
- Communicate with residents, families and community professionals regarding the memory care program and its benefits
RESIDENTIAL SERVICES SPECIALIST
Morningstar Children and Family Services, Inc
04.2013 - 07.2014
- Promoted safety, well-being, and permanency of foster care children ages 12-21 and their families
- Monitoring the needs and progress of children with developmental disabilities in a residential setting
- Submitted documentation regarding visitation progress and observation of parent-child interactions, mileage logs, and other required reports
- Attended court hearings, testified, and made recommendations to the judge on the child’s behalf, supervised and transported clients for visitation appointments with parents and family members
- Provided on-call support on weekends for therapeutic behavioral interventions during a rotating monthly schedule
- Chaired and facilitated annual efforts for community support to provide Prom events for high school-aged clients, including tuxedo rentals, evening gown donations, and special event hair/make-up.
Education
Master of Public Administration - Emergency Management
Walden University
Minneapolis, MN11.2023
Bachelor of Science - Recreation And Tourism Management
Georgia Southern University
Statesboro, GA05.2009
Skills
- Decision Analysis
- Active Listening
- Customer Inquiries
- Complex Problem-Solving
- Legal Processes
- Time Management
- Disability Claims Process
- Liability Determinations
Certification
CERTIFIED THERAPEUTIC RECREATION SPECIALIST NCTRC Current through June 2021
Aquatic Fitness Instructor Certification AEA 2018-2023
CPR and First Aid Instructor American Health and Safety Institute June 2018 to Present
Timeline
Disability Examiner
South Carolina Vocational Rehabilitation Department
09.2022 - 12.2022
CPR and First Aid Instructor
Ymca Of Greater Spartanburg
09.2021 - 11.2022
Special Program- Supported Employment/Education Specialist
Spartanburg Area Mental Health Center
04.2021 - 08.2022
Human Services Specialist- Activity Therapy II
South Carolina Department Of Mental Health
09.2019 - 04.2021
Aquatic Instructor/BLS FA Instructor
YMCA Of Greenville
03.2018 - 05.2020
Community Relations Specialist
Align Life, Inc
02.2017 - 06.2019
LEAD LIFE ENRICHMENT LEADER
Living Communities, Summit Hills
08.2015 - 08.2016
MEMORY CARE PROGRAM COORDINATOR
Brookdale Senior Living, Cleveland Park
07.2014 - 08.2015
RESIDENTIAL SERVICES SPECIALIST
Morningstar Children and Family Services, Inc
04.2013 - 07.2014
Master of Public Administration - Emergency Management
Walden University
Bachelor of Science - Recreation And Tourism Management
Georgia Southern University
CERTIFIED THERAPEUTIC RECREATION SPECIALIST NCTRC Current through June 2021
Aquatic Fitness Instructor Certification AEA 2018-2023
CPR and First Aid Instructor American Health and Safety Institute June 2018 to Present
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