Kat Hewitt

Founded and operate a dental consulting and business-support company providing operations management, practice growth, executive support, revenue cycle management, training, technology, and process-improvement services to dental practices and industry professionals. Partner with owners and leadership teams to identify operational challenges, improve profitability, streamline workflows, strengthen teams, and implement sustainable systems.

Manage client engagements from discovery through implementation, including practice assessments, SOP and policy development, staff training, recruiting, credentialing, insurance verification, billing and accounts receivable, claims and denials management, scheduling optimization, KPI tracking, compliance, patient experience, and new-practice development. Provide executive-level support, project management, vendor coordination, business development, marketing, websites, social media, CRM systems, and technology implementation.

Develop customized AI-enabled workflows, automation, forms, checklists, training materials, operational manuals, dashboards, and digital resources to reduce administrative workload and improve consistency and productivity. Advise practices on growth strategies, staffing, leadership, revenue opportunities, systems selection, and operational improvements.

Build and maintain professional relationships with clients, vendors, sponsors, and industry partners while managing proposals, consultations, projects, communications, deadlines, and confidential business information. Serve as a hands-on strategic partner who can move between executive support, operations, technology, financial administration, team development, and business growth based on each client’s needs.

Founded and operated an independent consulting practice providing dental operations, practice management, executive support, revenue cycle, team development, technology, and growth consulting. Partnered with practice owners, doctors, managers, and teams to identify operational challenges, improve workflows, increase productivity, strengthen financial performance, and enhance patient experience.

Conducted practice assessments and implemented improvements in scheduling, patient flow, billing, insurance verification, claims, denials, accounts receivable, collections, credentialing, treatment coordination, case acceptance, and patient retention. Developed SOPs, policies, checklists, training materials, and standardized workflows to improve efficiency and accountability.

Advised leadership on recruiting, onboarding, staff training, performance management, compliance, technology, equipment, vendors, marketing, and practice growth. Coached team members, improved communication between clinical and administrative departments, and helped create collaborative, high-performing workplace cultures.

Evaluated software, technology, equipment, and operational systems and coordinated implementation and employee training. Developed marketing, patient-engagement, and business-development strategies to attract new patients and strengthen retention.

Managed multiple consulting projects simultaneously while providing executive-level problem solving, strategic planning, confidential support, project management, and measurable operational improvements for participating practices.

Led company-wide operations for a healthcare staffing organization, overseeing business development, recruiting, human resources, finance, sales, marketing, technology, compliance, vendor management, and strategic growth. Partnered with leadership to establish organizational goals, improve profitability, streamline operations, and build scalable systems supporting continued expansion.

Directed day-to-day operations while developing and mentoring high-performing teams through recruiting, onboarding, training, performance management, and leadership development. Established measurable KPIs and performance standards, improved communication across departments, and fostered a culture of accountability, collaboration, innovation, and continuous improvement.

Developed and executed strategic growth, sales, marketing, and business-development initiatives to generate new opportunities, strengthen client relationships, expand market presence, and increase revenue. Negotiated contracts and strategic partnerships with clients, vendors, suppliers, and business partners while maintaining strong stakeholder relationships.

Managed budgets, financial forecasting, procurement, resource allocation, operational risk, and regulatory compliance to support profitability and responsible growth. Evaluated industry trends, competitors, emerging technologies, and market opportunities to guide executive decision-making.

Led process improvement and change-management initiatives, implementing technology and redesigned workflows to eliminate bottlenecks, reduce costs, increase productivity, and improve customer satisfaction. Facilitated leadership meetings, tracked strategic objectives, identified emerging challenges, and ensured initiatives progressed from planning through execution.

Served as the Office Manager, Dental Assistant, Hygiene Assistant, Oral Surgery Assistant, and Personal/Executive Assistant to the doctor-owner, overseeing virtually every aspect of clinical, administrative, financial, technology, and business operations. Helped transform and modernize the practice while supporting significant patient and revenue growth.

Led the transition from paper charts to a fully digital practice, implementing new technology, digital workflows, and staff training. Coordinated the acquisition and implementation of CBCT imaging, trained team members on new systems and procedures, provided IT support, troubleshot technology issues, and continually upgraded office processes and equipment.

Managed daily operations including multi-provider scheduling, staffing, recruiting, onboarding, training, payroll support, purchasing, inventory, vendors, billing, insurance verification, claims, payment posting, accounts receivable, collections, credentialing, compliance, treatment coordination, and patient relations.

Provided chairside assistance in general dentistry, hygiene, endodontics, restorative procedures, and complex oral and implant surgeries. Coordinated implant cases from planning through completion, including imaging, surgical scheduling, materials, instrumentation, lab coordination, patient instructions, and surgical setup.

Implemented marketing, patient-retention, scheduling, and operational strategies that helped attract approximately 450 new patients in less than one year and quadruple practice revenue. Improved workflows, modernized systems, strengthened team performance, and enhanced the overall patient experience.

Acted as the doctor’s trusted personal and executive assistant, managing priorities, scheduling, communications, projects, vendors, technology, and day-to-day problem solving while independently running the office and ensuring efficient, compliant operations.

Operations Leader responsible for overseeing daily practice operations, supporting doctors and ownership, leading administrative and clinical teams, and ensuring efficient, compliant, patient-centered care. Managed complex schedules for multiple providers, optimized patient flow, resolved scheduling and service issues, and coordinated competing priorities in fast-paced dental environments.

Led staff recruiting, onboarding, training, scheduling, coaching, performance management, and workflow development while creating SOPs, policies, checklists, forms, and training materials to improve consistency and accountability. Served as the primary liaison between doctors, employees, patients, vendors, laboratories, insurance companies, and outside partners.

Oversaw revenue cycle management, including insurance verification, treatment estimates, claims submission, payment posting, accounts receivable, aging reports, collections, denials, appeals, narratives, credentialing, coding, and reimbursement follow-up. Monitored practice KPIs, production, collections, scheduling performance, outstanding claims, and operational trends to identify opportunities for revenue growth and improved efficiency.

Managed purchasing, inventory, vendor relationships, technology, equipment coordination, compliance documentation, OSHA/HIPAA requirements, patient communications, and confidential employee and business information. Assisted with treatment coordination, case acceptance, patient retention, recall/reactivation, and resolution of escalated patient concerns.

Partnered with ownership on practice growth, staffing strategies, process improvement, technology implementation, marketing, patient experience, and operational planning. Known for independently identifying problems, implementing practical solutions, supporting teams through change, and protecting doctors’ time by resolving operational issues before they required leadership intervention.

Provided comprehensive executive, administrative, clinical, and operational support to the Chief of Dentistry within a public-health dental environment. Coordinated departmental priorities, provider schedules, patient flow, staff activities, meetings, records, inventory, billing, insurance, and daily office operations while maintaining compliance with HIPAA, OSHA, infection-control, radiation-safety, and local, state, and federal requirements.

Served as an Oral Surgery and Dental Assistant, providing four-handed chairside assistance during oral surgery, general dentistry, endodontic, restorative, and emergency procedures. Prepared surgical and treatment rooms, instruments, medications, materials, and equipment; maintained sterile technique; performed instrument sterilization and infection-control procedures; obtained and documented medical histories and vital signs; and supported patient safety and comfort throughout treatment.

Performed dental radiography, following radiation-safety protocols and producing diagnostic-quality images for provider review. Assisted with impressions, models, restorative materials, suction, instrumentation, and procedural setup while accurately documenting clinical information.

Managed administrative operations including scheduling, appointment confirmation, patient records, billing, insurance claims, inventory, purchasing, supply management, and confidential documentation. Established priorities, monitored workflows, coordinated staff and providers, and implemented process improvements to increase efficiency and reduce scheduling disruptions.

Supported treatment planning and patient education, explained procedures and post-operative instructions, addressed patient concerns, and collaborated with dentists and interdisciplinary healthcare teams to ensure coordinated, compassionate care. Maintained professionalism and discretion while supporting departmental leadership, employees, providers, and a diverse public-

Developed and launched Lead Healthcare Staffing, a new healthcare staffing division of Lead Staffing, building the department from the ground up. Created business-development, recruiting, sourcing, client-acquisition, and staffing processes while managing the full sales and recruitment lifecycle from initial prospecting through placement and ongoing account management.

Built the client pipeline through cold outreach, prospecting, networking, lead generation, and relationship development with healthcare organizations and decision-makers. Successfully added 55 new client accounts, negotiated staffing opportunities, identified workforce needs, and developed lasting client relationships designed to generate recurring placements and revenue.

Performed full-cycle recruiting and staffing, including candidate sourcing, job postings, resume screening, interviewing, qualification, credential review, reference coordination, candidate presentation, offer support, placement, onboarding, and post-placement follow-up. Proactively sourced passive and active candidates through job boards, databases, social media, networking, referrals, and direct outreach.

Developed the department’s CRM and pipeline processes, recruiting workflows, sourcing strategies, follow-up procedures, performance targets, documentation, and account-management systems. Tracked prospects, candidates, open positions, placements, follow-ups, and business-development activity.

Partnered directly with clients to understand staffing challenges, job requirements, culture, schedules, and qualifications, then matched them with qualified candidates focused on long-term, successful placements.

Operated with significant independence, effectively functioning as both the business-development and recruiting engine of the new division, while continuously identifying opportunities to expand accounts, strengthen retention, increase placements, and grow revenue.

Provided advanced technical support and customer service for Apple customers worldwide through both phone and real-time chat, diagnosing and resolving complex hardware, software, account, connectivity, and operating-system issues across Apple products and services.

Managed multiple customer cases simultaneously through live chat, maintaining accuracy, professionalism, empathy, and detailed documentation while troubleshooting different technical issues in real time. Prioritized cases based on complexity and urgency, researched solutions, documented troubleshooting steps, and maintained ownership through resolution or appropriate escalation.

Guided customers through advanced troubleshooting using clear, easy-to-understand instructions while adapting communication to different technical skill levels, cultures, and customer needs. Resolved escalated and sensitive situations while protecting confidential customer and account information and following strict privacy, security, and quality standards.

Utilized internal knowledge bases, diagnostic tools, case-management systems, and remote-support resources to research issues and identify efficient solutions. Collaborated with other technical specialists, senior advisors, engineering resources, and support teams when complex cases required additional expertise.

Consistently worked in a high-volume, performance-driven environment, balancing productivity, customer satisfaction, resolution quality, documentation, and response-time expectations. Quickly learned new Apple products, software releases, procedures, and emerging technologies and applied that knowledge immediately to customer support.

Developed exceptional strengths in technical troubleshooting, multitasking, written and verbal communication, remote customer support, case management, problem solving, de-escalation, technology adoption, and delivering high-quality service under pressure.

Co-founded and operated The Game Guy, a vintage video game retail and repair business, building the company from the ground up alongside my husband. Managed the business side of operations, including bookkeeping, financial records, purchasing, inventory, pricing, sales, customer service, marketing, vendor relationships, scheduling, and day-to-day administration.

Established operational systems and procedures for the new business, maintained accurate books and transaction records, monitored revenue and expenses, managed accounts payable and receivable, reconciled financial activity, and maintained organized documentation for tax and business purposes.

Managed purchasing and inventory of vintage video games, consoles, accessories, parts, and collectibles, researched market values, established pricing, coordinated vendors and suppliers, and maintained appropriate inventory levels. Supported the system-repair side of the business through customer intake, repair tracking, parts ordering, scheduling, customer communication, and completion follow-up.

Developed the business’s brand, marketing, customer relationships, promotions, and local presence, helping grow the company from an idea into an operating retail and repair business. Handled customer concerns, negotiated purchases and trade-ins, identified opportunities to increase sales, and focused on creating repeat and referral business.

Wore virtually every operational hat required of a small-business owner, combining entrepreneurship, financial management, technology, retail operations, problem solving, customer service, business development, and hands-on leadership to keep the company organized, profitable, and growing.

Served as Office Manager, Executive Assistant to the President and Vice President, and operational lead for Fibrelite’s U.S. manufacturing facility in Pawcatuck, Connecticut. Worked closely with executive leadership and headquarters in Skipton, United Kingdom, managing administrative and operational functions required to keep the U.S. facility running.

Managed executive schedules, correspondence, meetings, confidential information, projects, and complex domestic and international travel for senior leadership, including the President and Managing Director. Coordinated flights, hotels, transportation, itineraries, meetings, and changing travel requirements across international time zones.

Oversaw production scheduling, purchasing, procurement, inventory, tooling and supply orders, vendors, HR administration, employee coordination, OSHA matters, office operations, and facility needs. Served as liaison among executives, production employees, customers, suppliers, freight companies, vendors, and UK leadership.

Managed domestic and international logistics, including freight and container shipments. Prepared Bills of Lading, NAFTA Certificates of Origin, shipping documents, and international trade documentation while coordinating carriers, customers, production, and overseas operations.

Planned trade shows and corporate events, managing registration, materials, freight, displays, executive travel, accommodations, schedules, vendors, and logistics. Supported major commercial customers, including BP, coordinating production, shipping, documentation, and customer requirements.

Operated independently across executive support, manufacturing operations, logistics, HR, purchasing, compliance, project coordination, customer service, and office management, resolving issues before executive intervention was required.