Kat Hewitt
Im open to many possibilities
Attleboro Falls,MA
Summary
Coordinated Office Manager, Executive Assistant, Consultant, Recruiter, and more: seeking a full-time position that offers professional challenges while leveraging strong interpersonal, time management, and problem-solving skills. Highly motivated with extensive knowledge and progressive experience in dental and orthodontic practice environments. Demonstrates comprehensive business acumen in all facets of clinical office operations, regulatory compliance, and delivering patient-centered, superior-quality service.
Proven leader skilled in employee training and supervision, inventory oversight, and database administration. Expertise includes accounts receivable management, insurance verification, payment posting, and timely claim submission to ensure accurate billing and maximum reimbursement. Adept at optimizing patient workflow, managing scheduling for multiple doctors with complex calendar needs, and efficiently following up on accounts receivable to expedite collections. Proficient in charting and coding for compliance, reimbursement optimization, and minimizing audit risk. Additional expertise includes denials management, provider credentialing, and consulting on opening new practices.
Experienced in consulting on practice growth, recruitment strategies, and executive support, including managing high-level tasks for executives and physicians. Willingness to travel both domestically and internationally, with a passion for contributing to practice success on a global scale.
Overview
22
22
years of professional experience
5
5
Certificates
Work History
Practice Manager
Smilistic Dental Care
Beverly, MA
01.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Improved patient intake process, making it more efficient and reducing wait times.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Implemented customer feedback system to identify areas for improvement and tailor services to meet patient needs better.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Optimized inventory management to ensure availability of necessary dental materials without overstocking.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Developed and enforced office policies to maintain high standards of patient care and confidentiality.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Enhanced patient education and awareness by organizing community dental health events.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
- Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
- Improved team morale and reduced turnover through regular training sessions and team-building activities.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Fostered culture of continuous improvement by encouraging staff feedback and implementing changes to enhance service delivery.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Negotiated with suppliers to reduce costs of dental supplies, improving clinic's profitability.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Streamlined patient record-keeping with adoption of new dental software, ensuring accuracy and compliance with healthcare laws.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Increased public awareness of oral health issues through effective use of social media and online marketing.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
President
Katrina Hewitt Consulting LLC
Attleboro Falls, MA
06.2023 - Current
- Strengthened relationships among interdisciplinary teams involved in patient care by facilitating open communication channels that encouraged feedback exchange.
- Boosted staff morale within the dental office environment by fostering a supportive culture focused on teamwork and collaboration.
- Improved patient satisfaction by providing comprehensive dental consultations and personalized treatment plans.
- Identified areas of improvement in dental office workflows, leading to increased productivity and reduced costs.
- Mentored junior dentists in advanced dental procedures, contributing to their professional growth and development.
- Assisted dentists in complex cases by providing expert guidance on treatment options and prognosis assessments.
- Enhanced dental practice efficiency by streamlining processes for scheduling, billing, and insurance coordination.
- Optimized appointment scheduling processes through proactive calendar management, minimizing wait times for patient appointments.
- Increased patient retention through diligent follow-ups and clear communication of treatment progress and goals.
- Assessed patient feedback to identify areas of improvement and implemented necessary changes, enhancing overall patient satisfaction.
- Advised dental practices on implementing state-of-the-art equipment and techniques, resulting in improved service quality.
- Enabled seamless transition between digital systems for recordkeeping purposes by creating comprehensive training materials tailored to each team member''s skillset.
- Kept abreast of current research developments in dentistry, incorporating innovative methods into daily practice for optimal results.
- Provided exceptional customer service experiences by addressing concerns promptly and professionally during consultations.
- Collaborated with dental team members to develop effective strategies for patient care and management.
- Evaluated the effectiveness of dental products and equipment for participating practices, recommending appropriate upgrades when necessary.
- Presented informative seminars at professional conferences, sharing knowledge with colleagues in the dental industry.
- Conducted thorough evaluations of patients'' oral health conditions, formulating accurate diagnoses and appropriate treatment plans.
- Developed targeted marketing campaigns to attract new patients for participating dental practices, resulting in steady business growth over time.
- Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
- Defined and enforced dental office policies and procedures.
- Consulted with other dental professionals to deliver best patient care.
- Directed staff handling patients' cleanings and support work for more advanced procedures.
Dental Assistant , Assistant to Chief of Dentistry
Department of Public Health and Human Services
Jamaica Plain, Massachusetts
06.2023 - 01.2024
- Established team priorities, maintained schedules and monitored performance.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Took dental images following strict patient protection rules, applying lead aprons.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared patient x-rays and images for dentist review.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Explained treatment procedures and instructed patients on home care guidelines.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Implemented waste reduction initiatives in clinic, promoting environmental sustainability.
- Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Supported dental procedures, ensuring efficient operation and patient satisfaction.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Participated in community outreach programs, educating public on importance of dental health.
- Facilitated patient education on oral hygiene practices, contributing to improved dental health.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Scheduled and confirmed patient appointments.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Monitored patient comfort and safety during dental procedures.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Staged tray for procedures by arranging dental instruments and equipment.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
COO
A Team Medical Staffing LLC
Beverly, MA
06.2023 - Current
- Mentored employees at all levels within the organization to support their professional development goals.
- Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
- Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
- Partnered with HR on employee engagement initiatives that enhanced workplace morale while reducing turnover rates.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
- Implemented innovative solutions to drive continuous improvement in product quality and customer satisfaction.
- Championed change management initiatives for smoother organizational transitions during periods of growth or restructuring.
- Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
- Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
- Spearheaded strategic planning initiatives for long-term growth and profitability.
- Developed high-performing teams through effective hiring, training, and performance management strategies.
- Oversaw the development of new products or services from conception to market launch.
- Redesigned organizational structure for optimized reporting lines and resource allocation.
- Drove process improvements across multiple business units, resulting in increased productivity levels.
- Established metrics-based performance evaluations for a more objective assessment of employee contributions.
- Navigated complex regulatory environments to ensure compliance across all aspects of operations.
- Evaluated emerging technologies as potential tools for enhancing business processes or improving overall performance.
- Aligned corporate strategy with industry trends by staying current on best practices within the competitive landscape.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Initiated strategy to drive company growth and increase market share and profitability.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Monitored key business risks and established risk management procedures.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Directed technological improvements, reducing waste and business bottlenecks.
- Oversaw business-wide changes to modernize procedures and organization.
- Created succession plans to provide continuity of operations during leadership transitions.
- Represented organization at industry conferences and events.
- Managed financial, operational and human resources to optimize business performance.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Formulated and executed strategic initiatives to improve product offerings.
- Oversaw divisional marketing, advertising and new product development.
- Cultivated company-wide culture of innovation and collaboration.
- Founded performance- and merit-based evaluation system to assess staff performance.
Business Development Manager
Lead Healthcare
Plainville, MA
12.2022 - 06.2023
- Identified and pursued valuable business opportunities in dental and medical fields.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with over 55 new clients.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Kept meticulous client notes and updated account information in company databases.
- Recruited, interviewed and hired employees based on customer needs.
- Negotiated and closed long-term agreements with new clients in assigned New England territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Dental Office Manager
Patriot Family Dental LLC
North Attleboro, MA
08.2020 - 11.2023
- Prepared and coordinated treatment plans, prior authorizations, insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation, while transition from paper to digital.
- Increased patients and productions while supporting sales and marketing while reducing costs.
- Handled all compliance and credentialing.
- Treatment and insurance coordinator.
- Assisted with procedures as needed.
- Supervised and led team of dental hygienists and support staff of 4-6 and over 500 active patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections
- Recruited, hired and developed office teams to offer best-in-class patient care
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Developed detailed plans based on broad guidance and direction
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Assisted in organizing and overseeing assignments to drive operational excellence
- Identified and communicated customer needs to supply chain capacity and quality teams
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Leveraged data and analytics to make informed decisions and drive business improvements
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Senior Technical Specialist
Apple Inc.
Cupertino (Remote) , CA
04.2014 - 06.2017
- Analyzed client processes to provide unparallel customer support.
- Maintained authoritative knowledge through continued education.
- Investigated system issues and implemented resolutions to reduce customer downtime.
- Troubleshot systems comprised of security, hardware and user connectivity.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Simultaneously supported 3 technical support chats at once worldwide.
- Developed and Tracked Performance issues.
- Developed technical requirement documentation for new software products.
- Guest lectured in teams meetings.
Owner/Operator
The Game Guy
Newport, ME
10.2009 - 08.2012
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Managed day-to-day business operations.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior customer service and products to customers promoting loyalty.
- Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate.
- Sales and customer service.
- Handled all online sales.
- Assessed trade in values.
- Repaired customers equipment in a timely manner.
Office Manager
Fibrelite Composites Ltd
Pawcatuck, CT
07.2005 - 01.2007
- Managed office operations and over 55 customer accounts to meet timely production demands.
- Updated reports, managed accounts, and generated reports for company stocking and shipment receiving.
- Maintained computer and physical filing systems databases.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel and production.
- Created, maintained and updated filing systems for paper and electronic documents.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Reported to senior management on organizational performance and progress toward goals.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled all USA finances for production facility.
- Developed and maintained successful relationships with vendors, suppliers, contractors and staff.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled all accounts receivables and payables.
- Handling international shipping containers, including NAFTA.
- Organized trade shows.
- Handled all USA banking.
- Assistant President and Vice President, including travel arrangements and personal schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Maintained computer and physical filing systems
- Managed office operations while scheduling appointments for department managers
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Negotiated terms with logistics companies.
- Coordinated special projects and managed schedules
- Reported to senior management on organizational performance and progress toward goals
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Controlled finances to lower costs and keep business operating within budget
- Established team priorities, maintained schedules and monitored performance
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Identified and communicated customer needs to supply chain capacity and quality teams
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Defined clear targets and objectives and communicated to other team members
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Controlled resources and assets for department activities to comply with industry standards and government regulations
Education
Certificate - Dental Assisting
Penn- Foster
Remote 04.2021 - 04.2022
Certificate - Radiology For Dental Auxiliaries
Mount Wachusett Community College
Gardner, MA 2022 - 2022
No Degree - IOS Tier 2 / MAC +
Apple Inc.
Cupertino, CA 05.2001 -
Certificate - Real Estate License
The Real Estate Network
Westwood, MA 07.2004 - 09.2004
Bachelor of Science - Computer Information Systems
New England Institute of Technology
Warwick, RI 10.1997 - 06.1998
Skills
Policies and procedures
Employee training
Regulatory requirements
Sales and marketing
Creative problem solving
Technical Support
CRM / ATS
Insurance verifying
Dental coding
Research
Treatment Planning
Credentialing
Patient care
Inventory management
Scheduling
Infection control
Financial Management
Staff Management
Budgeting
Full cycle recruiting
Employee evaluations
Candidate / client relations
Time management
Employee handbook development
Administrative skills
Candidate vetting
Microsoft Office Suite
Technical Support
Negotiations
Mac / Windows systems
Account management
Customer service expert
Complaint resolution
Adobe
Staff education / Training
Improvement initiatives
Schedule optimization
Coaching / mentoring
Verbal / written communication
Business administration
Operations management
Insurance
Teamwork / Collaboration
Accounting principles
Document preparation
Customer service
Payment plans
Business planning
Negotiation
Software diagnosis
Technical issues analysis
Desktop support
Issue troubleshooting
Networking strength
Market understanding
Verbal and written communication
Marketing
Relationship building and rapport
Strong Communication Skills
Patient Care Coordination
Staff Training and Development
Time management mastery
Professionalism and Ethics
Decision-Making Competence
Marketing Strategy Development
Patient Retention Strategies
Critical Thinking Capabilities
Insurance Claim Processing
Interpersonal relationship building
Conflict resolution abilities
Treatment planning proficiency
Appointment Scheduling Optimization
Team leadership experience
Regulatory compliance understanding
Financial analysis expertise
Office Efficiency Improvement
Dental Practice Management
Oral health education
Dental Software Knowledge
Root canal treatment
Crown placement
Restorative Dentistry
General restorative dentistry
Extracting teeth
Filling caries
Local anesthesia administration
Dental impressions
X-ray review
Patient education and prophylaxis
Teeth polishing
Emergency Dental Care
Patient Care
Patient Engagement
Infection control maintenance
Extractions
Preventive Care
Cosmetic Dentistry
Endodontics
Sealant Applications
Patient Management
X-Ray Processing
Dental radiograph development
Emergency Care
Tooth Repair
Teeth Bleaching
Infection prevention
Patient Relationships
Pain Management
Patient examinations
Prosthetic removals
Oral communication
Dental surgeries
Surgical Extractions
Safety Procedures
Pulpotomy Expertise
Orthodontics understanding
Safety protocols and policies
Oral Surgery
Continuing education
Equipment Maintenance
Clinical Staff Management
Safety practices
Gum disease analysis
Dental records
Patient interviewing
Electronic Records Management
Oral cancer evaluations
Practice Management
Regulatory Compliance
Dental tissue assessment
Staff Mentoring
Charting
Care Delivery
Injury repair
Laser Debridement
Coaching and training
Maxillofacial surgery
Clinical team oversight
Tumor removal
Caries assessment
Procedure coordination
Tooth defect repair
Clinical staff leadership
Pulpectomy expertise
General anesthesia administration
Tooth and gum procedures
Condition diagnosis
Medical records oversight
Oral cancer screenings
Placing crowns
X-ray interpretation
Operative procedures
Oral examination
Local anesthetics
Molar root canal
Instrument handling
Patient assistance
Certification
NIPR Licensed Medical / Accident Insurance Agent
Timeline
Practice Manager
Smilistic Dental Care
01.2024 - Current
President
Katrina Hewitt Consulting LLC
06.2023 - Current
Dental Assistant , Assistant to Chief of Dentistry
Department of Public Health and Human Services
06.2023 - 01.2024
COO
A Team Medical Staffing LLC
06.2023 - Current
Business Development Manager
Lead Healthcare
12.2022 - 06.2023
Certificate - Radiology For Dental Auxiliaries
Mount Wachusett Community College
2022 - 2022
Certificate - Dental Assisting
Penn- Foster
04.2021 - 04.2022
Dental Office Manager
Patriot Family Dental LLC
08.2020 - 11.2023
Senior Technical Specialist
Apple Inc.
04.2014 - 06.2017
Owner/Operator
The Game Guy
10.2009 - 08.2012
Office Manager
Fibrelite Composites Ltd
07.2005 - 01.2007
Certificate - Real Estate License
The Real Estate Network
07.2004 - 09.2004
No Degree - IOS Tier 2 / MAC +
Apple Inc.
05.2001 -
Bachelor of Science - Computer Information Systems
New England Institute of Technology
10.1997 - 06.1998