Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Hills

Dallas,TX

Summary

Accomplished leader at Whole Foods Market, adept in ethical leadership and food safety, excelling in team management and staff coaching. Skilled in fostering collaboration and driving results, adaptable to changing demands. Expertise includes strategic planning, conflict resolution, and performance optimization. Known for reliability and effective communication.

Overview

12
12
years of professional experience

Work History

Prepared Foods Associate Team Leader

Whole Foods Market
07.2021 - Current
  • Provides constructive feedback during performance evaluations, fostering an environment of continuous improvement within the team.
  • Delivers high-quality project results by fostering a strong sense of teamwork, dedication, and commitment to excellence within the team.
  • Assists in recruitment efforts, interviewing candidates and determining best fits for the organization''s needs and culture.
  • Contributes to planning sessions aimed at improving overall company operations by providing insights from an Associate Team Leader perspective.
  • Assists team leader and store leadership in achieving the needs of the store, as a whole.
  • Establishes streamlined processes for task delegation, enabling timely completion of responsibilities while reducing workload burdens on individual team members.
  • Monitors team member performance metrics closely, identifying areas for targeted coaching or training interventions as needed; conducts team member job dialogues.
  • Develops a strong rapport with customers, leading to increased trust and repeat business opportunities.
  • Generates reports detailing findings and recommendations concerning weekly shrink results.
  • Conducts regular reviews of operations and identifies areas for improvement.
  • Conducts monthly inventory counts.
  • Mentor team members in operational and performance areas.

Prepared Foods Supervisor

Whole Foods Market
02.2021 - 07.2021
  • Provided superior customer service by offering immediate attention and follow- through on all customer questions, requests, and concerns.
  • Maintained accurate retail pricing and signage, including promotional sales.
  • Followed established food safety procedures, including display case cleaning and timely stock rotation of food product.
  • Dismantled and cleaned deli equipment to maintain sanitary workspace and prevent contamination.
  • Delegated responsibilities to team members and ensured that they were completed in a reasonable amount of time.
  • Performed monthly inventory tasks.
  • Responsible for completing the store process walks and communication boards each week.
  • Helped train team on store process procedures.
  • Responsible for daily production writing.
  • Aided order writer in receiving and stocking deliveries.
  • Trained team members in different venues throughout the department.

Prepared Foods Team Trainer

Whole Foods Market
03.2013 - 02.2021
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Trained new employees in specific job requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
  • Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
  • Maintained thorough documentation of each employee''s progress throughout their training journey, allowing for easy reference during evaluations or promotion considerations.
  • Provided one-on-one coaching sessions for employees struggling in certain areas of their role, resulting in increased confidence and job satisfaction.
  • Provided customer service, maintained customer satisfaction and addressed customer needs.
  • Cleaned workstations, storage areas, and kitchen equipment regularly to minimize contamination and illness risks.
  • Set up prep areas, service counters, hot wells and steam tables for kitchen staff.
  • Counted product and supplies for monthly inventory.

Education

Texas A&M University
College Station, TX

WFM CD ATL Program

WFM CD TL Program

Skills

  • Ethical leadership
  • Food safety
  • Compliance requirements
  • Team management
  • Goal Oriented
  • Corporate goals and targets
  • Multitasking and organization
  • Staff coaching and training
  • Inventory control
  • Teamwork and collaboration
  • Verbal and written communication
  • Active listening

Timeline

Prepared Foods Associate Team Leader

Whole Foods Market
07.2021 - Current

Prepared Foods Supervisor

Whole Foods Market
02.2021 - 07.2021

Prepared Foods Team Trainer

Whole Foods Market
03.2013 - 02.2021

Texas A&M University

WFM CD ATL Program

WFM CD TL Program

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Katrina Hills