Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Katrina Hodges

Henrico,VA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

12
12
years of professional experience

Work History

Kids Connection learning center
Richmond , VA
2021.06 - 2023.06
  • Attending with the kids before and after school
  • Providing meals and doing learning activities
  • Kept accurate records of attendance and daily activities.
  • Ensured that all toys, books, and equipment were clean and properly stored.
  • Encouraged good hygiene habits such as washing hands before meals

Providing late care depends.

  • Helped facilitate smooth transitions between activities throughout the day.
  • Keeping a clean and safe environment for kids throughout the day.
  • Provided a safe and nurturing environment for children.
  • Assisted in the development of activities to engage children in play and learning.
  • Monitored the safety of all children while inside or outside the facility.

Public Partnership

Richmond
2016.06 - 2020.06
  • Assist individuals with fixing meals and assisting the bathroom
  • Supporting medication and independent living skills,such as cleaning the house, paying bills,and shopping for food
  • Assist the individual with scheduling and attending doctors' appointments.
  • Providing transportation to and from the doctor's appointment.
  • Drafted and distributed partnership agreements to ensure compliance with legal requirements.
  • Developed comprehensive partner profiles, including contact information, project details, and performance data.
  • Cultivated strong relationships with partners to foster collaboration and communication.

Outbound Call Center Representative

Adams and Graft Temp agency
Richmond
2015.04 - 2018.12
  • Answered incoming customer inquiries in a timely and accurate manner.
  • The job duties were to read from a script to callers asking them whether or not they plan on voting
  • Recorded detailed notes of conversations with customers for future reference.
  • Adhered strictly to local regulations regarding telemarketing activities.
  • Bound callers on who plan on voting in or reading from a strip, the goal is to contain a census count of how many individuals plan on voting through calls or census of individual’s census to ask caller if they plan to vote in upcoming voting polls
  • At the end of the call I would thank the individual for taking out time in their busy schedule for answering the survey questions I asked.

Customer Service Representative

Kelly's Temp Services
Henrico
2016.08 - 2018.08
  • Answer multiple incoming calls for individuals with questions or concerns about their Health Care and what their insurance Covers
  • Address concerns and double check to make sure that I am speaking with patience by asking to answer personal questions
  • After the information is verified from the caller.Go into customer account, to verify their concerns.

Facility Operation Technician

Rubicon Men’s facility
Richmond , VA
2011.06 - 2013.06
  • Facility Operation Technician, Front Desk Clerk, Conduct morning meetings and groups
  • Administer alcohol-sensor and urinalysis
  • Oversee the daily operations of the facility to ensure that all treatment activities are held as scheduled
  • Monitor the facility to ensure that safety and health standards are being met
  • Handle facilities visitors and telephone calls in accordance with the program
  • Accurately annotating all activities and events in the facilities log
  • Fax File and copy documents
  • Utilize computer applications.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Adhered to all safety policies and procedures while working in the lab environment.
  • Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.

Education

Some college - Human Services

J Sargeant Reynolds Community College
03.2013

Skills

  • Outbound/Inbound calling
  • Telemarketing
  • Reliable
  • Excellent Communication
  • Specialist/Receptionist
  • Tutoring
  • Team building
  • Training & Development
  • Supervision and leadership
  • Attention to Detail
  • Problem Resolution
  • Friendly, Positive Attitude
  • Dependable and Responsible
  • Team Management

Additional Information

VCU AmeriCorps Program, Job description consists of tutoring first grade students who's reading score is low on their SOL test. Job site location 1110 West Leigh St. Richmond VA 23220; Carver Elementary School. Duties consist of reading to and with first grader students two to three times a week. Tutoring with the students helped bring up their reading ability and reading score.

Timeline

Kids Connection learning center
2021.06 - 2023.06

Customer Service Representative

Kelly's Temp Services
2016.08 - 2018.08

Public Partnership

2016.06 - 2020.06

Outbound Call Center Representative

Adams and Graft Temp agency
2015.04 - 2018.12

Facility Operation Technician

Rubicon Men’s facility
2011.06 - 2013.06

Some college - Human Services

J Sargeant Reynolds Community College
Katrina Hodges