Katrina Hopkins
Slater,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Associate Registrar
Missouri Valley College
Marshall, MO
07.2023 - Current
- Maintained accurate records of all student registrations and course enrollments.
- Resolved student inquiries related to registration and enrollment issues.
- Audited student records for accuracy prior to submission of official transcripts.
- Resolved student inquiries regarding registration issues or policies.
- Collaborated with teachers to understand and improve classroom conditions.
- Managed classroom capacity limits while maintaining a balanced schedule.
- Collaborated with faculty members to ensure accurate course descriptions were provided to students.
- Advised students on course selection, progress toward graduation and career decisions.
- Assisted in scheduling classes, instructors, and rooms.
- Improved student educational plans by advising on course selection, progress plans and career decisions.
- Supervised temporary staff during peak periods of activity in the registrar's office.
- Processed enrollments, withdrawals, transfers and grade changes.
- Maintained student records, ensuring accuracy and confidentiality.
- Provided information to students regarding course availability, prerequisites and degree requirements.
- Reviewed and updated student contact information as needed.
- Prepared documents such as diplomas, certificates of completion and attendance verification letters.
- Performed data entry into the student information system.
- Served as the primary point of contact for internal departments requiring access to academic records.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Student Account Supervisor
Central Methodist University
Fayette, MO
10.2022 - 07.2023
- Interpreted and communicated work procedures and company policies to staff.
- Guided employees in handling difficult or complex problems.
- Resolved customer complaints regarding products or services offered by the company.
- Reviewed incoming correspondence to determine appropriate action to be taken on each item.
- Generated reports detailing progress made on specific assignments or tasks.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed files and records to obtain information and respond to requests.
- Maintained inventory of office supplies by ordering materials as needed.
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Compiled data from various sources into spreadsheets for analysis purposes.
- Attended weekly staff meetings to discuss current issues affecting the department.
- Resolved customer complaints or answered customers' questions.
- Delegated work to staff, setting priorities and goals.
- Assisted with recruitment processes including interviewing potential candidates.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Asst. to Students Account Supervisor/Collection Specialist
Central Methodist University
Fayette, MO
07.2020 - 10.2022
- Collaborated closely with accounting staff on billing issues impacting collections efforts.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Advised management on changes needed to improve efficiency of the collections process.
- Resolved customer complaints or answered customers' questions.
- Drafted letters to delinquent customers to inform them of their past due balances.
- Verified accuracy of invoices, bills, and other financial documents prior to submission for payment processing.
- Resolved escalated customer complaints in a professional manner while maintaining compliance standards.
- Completed skip traces on customers failing respond to collection efforts.
- Recorded and updated customer personal accounts with accurate contact information.
- Answered phones and routed voicemails to respective employees.
Production Worker
Parker Hannifin Corp.
Slater, MO
05.2016 - 07.2020
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Tracked production data such as number of items produced per hour, day, week.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Cleaned up work area at end of shift to maintain safe working environment.
- Ensured proper labeling of completed products before shipping out.
- Attended regular training sessions to increase machine operating skills.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Met or exceeded target for on-time customer shipments.
- Followed safety protocols while operating machines and equipment.
Education
Some College (No Degree) - Educational Studies
Central Methodist University
Fayette, MO12-2024
High School Diploma -
Slater High School
Slater, MO05-2000
Skills
- Data Analysis
- Scheduling
- Administrative Support
- Database Maintenance
- Records Management
- Professional and Mature
- Documentation and Recordkeeping
References
References available upon request.
Timeline
Associate Registrar
Missouri Valley College
07.2023 - Current
Student Account Supervisor
Central Methodist University
10.2022 - 07.2023
Asst. to Students Account Supervisor/Collection Specialist
Central Methodist University
07.2020 - 10.2022
Production Worker
Parker Hannifin Corp.
05.2016 - 07.2020
Some College (No Degree) - Educational Studies
Central Methodist University
High School Diploma -
Slater High School
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