Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Howell

Gauley Bridge,WV

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Consistently recognized for hard work, attention to detail and goal achievement. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
06.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Student Government President

BridgeValley Community & Technical College
08.2021 - 06.2023
  • Met with other class representatives to devise plans and goals for upcoming school year.
  • Attended school and board meetings, staying up-to-date on school policies and procedures.
  • Welcomed students and families during school events and distributed necessary event information.
  • Served as class spokesperson, liaising between students, parents and school administrators.
  • Managed financial, operational and human resources to optimize business performance.
  • Cultivated company-wide culture of innovation and collaboration.

Work Study Student

BridgeValley Community & Technical College
01.2023 - 05.2023
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Collaborated with staff members to guarantee students received best possible customer service.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.

Server

Glenn Ferris Inn
03.2020 - 06.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Desk Clerk

Glenn Ferris Inn
03.2020 - 06.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean, tidy and sanitized common areas for personnel and guests.
  • Checked in and out designated equipment, keys and supplies.
  • Enforced building rules with staff, guests and outside professionals.
  • Collected room deposits, fees, and payments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Education

Bachelor of Science - Geosciences: Environmental Conservation

Southern New Hampshire University
Hooksett, NH
08.2027

High School Diploma -

Riverside High School
Belle, WV
05.2021

Skills

  • Safety Awareness
  • Revenue Benchmarks
  • Order Supplies
  • Revenue Quotas
  • Conflict Resolution Techniques
  • Staff Management
  • Email Software
  • Cash Handling Expertise
  • Microsoft Office
  • Time Management
  • Critical Thinking

Timeline

Shift Supervisor

CVS Pharmacy
06.2023 - Current

Work Study Student

BridgeValley Community & Technical College
01.2023 - 05.2023

Student Government President

BridgeValley Community & Technical College
08.2021 - 06.2023

Server

Glenn Ferris Inn
03.2020 - 06.2021

Desk Clerk

Glenn Ferris Inn
03.2020 - 06.2021

Bachelor of Science - Geosciences: Environmental Conservation

Southern New Hampshire University

High School Diploma -

Riverside High School

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Katrina Howell