Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katrina Hull

Omaha,NE

Summary

  • Compassionate Care Manager with background in overseeing health plans and coordinating patient services. Experience includes collaborating with healthcare professionals, conducting risk assessments, and developing personalized care plans. Strengths lie in strong communication skills, problem-solving abilities, and empathetic approach to patient care. Previous impact includes improving quality of care for patients through efficient management techniques and innovative strategies.
  • Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Chronic Care Manager

Internal medicine and family
Omaha, NE
08.2023 - Current
  • Developed and implemented personalized care plans for chronic illness patients, improving patient outcomes
  • Educated Medicare patients on disease management, medication adherence, and lifestyle changes
  • Collaborated with interdisciplinary healthcare teams to coordinate comprehensive care for patients
  • Monitored and managed chronic conditions (e.g., diabetes, hypertension, COPD), ensuring timely interventions
  • Conducted patient assessments to identify care gaps and provide proactive interventions, reducing hospital readmissions
  • Documented patient progress and treatments in EHR systems, streamlining communication with providers
  • Provided emotional support and counseling to patients and families, improving patient engagement
  • Liaised with insurance providers to verify coverage and ensure necessary services were provided
  • Trained and mentored new team members on chronic care management protocols and patient engagement
  • Assisted clients in developing and achieving short-term and long-term goals.
  • Provided advocacy for clients to ensure their needs are met through appropriate services.
  • Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
  • Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
  • Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
  • Facilitated the coordination of medical appointments and transportation for clients when needed.
  • Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
  • Provided crisis intervention services to clients when necessary.
  • Educated family members about patient's condition, treatments and available resources.
  • Participated in team meetings with other staff members to discuss case management issues.
  • Monitored client's compliance with medications prescribed by physician or psychiatrist, if applicable.
  • Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
  • Served as a liaison between clients' families and community agencies providing services to them.
  • Offered emotional support to help patients cope with stressors associated with their illness or disability.
  • Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
  • Organized recreational activities that promote physical activity and positive interactions among peers.
  • Ensured that all documentation is completed accurately according to state regulations.
  • Participated in continuing education courses related to mental health topics.
  • Developed and implemented care management plan to address needs and goals.
  • Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
  • Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
  • Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
  • Assisted with meal planning to meet nutritional plans.
  • Provided crisis intervention services as needed, ensuring client safety and access to appropriate resources.
  • Educated clients and families on disease management, prevention strategies, and healthy lifestyle choices.
  • Participated in continuing education and professional development activities to stay current with best practices in care management.
  • Prepared and submitted reports on client outcomes and service utilization to management and funding sources.
  • Utilized technology and healthcare information systems to streamline care coordination and documentation processes.
  • Advocated for clients, serving as a liaison between individuals, families, and healthcare professionals.
  • Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
  • Implemented strategies to improve client engagement and adherence to care plans.
  • Conducted regular follow-up with clients to assess satisfaction with services and identify any unmet needs.
  • Developed, implemented, and regularly reviewed personalized care plans in collaboration with healthcare providers.
  • Maintained comprehensive records of client assessments, care plans, and progress notes in compliance with regulatory standards.
  • Ensured compliance with all federal, state, and local regulations governing client care and privacy.
  • Explained policies, procedures and services to patients.
  • Maintained records management system to process personnel information and produce reports.

Medical Assistant

Internal Medicine and Family
Omaha, NE
07.2022 - 08.2023
  • Assisted physicians and nurses in patient examinations, procedures, and treatments
  • Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
  • Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
  • Administered medications under the direction of healthcare professionals
  • Performed basic laboratory tests including collecting specimens and conducting routine tests
  • Managed patient medical records by accurately documenting information in electronic health record systems
  • Scheduled appointments for patients, coordinating with other departments as needed
  • Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
  • Educated patients on medication instructions, post-treatment care, and preventive measures
  • Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
  • Maintained inventory of medical supplies and equipment to ensure availability when needed
  • Collaborated with insurance companies to verify coverage eligibility for patients' medical services
  • Coordinated referrals to specialists or other healthcare providers based on physician recommendations
  • Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
  • Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
  • Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
  • Contributed to a positive work environment through effective communication with colleagues
  • Aided in training new medical assistants on office protocols and clinical procedures
  • Assisted with administrative tasks such as filing documents or processing paperwork
  • Closely monitored inventory levels of vaccines or medications requiring special storage conditions
  • Responded quickly during emergencies or urgent situations within the clinic setting
  • Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
  • Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
  • Assisted with patient billing processes, including verifying insurance coverage and submitting claims
  • Maintained a clean and organized work area to ensure safety and efficiency in daily operations
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Collected samples from patients for laboratory testing purposes.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Incorporated outside records into charts and EHR.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared treatment rooms for patient examinations.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Explained treatment procedures and physicians' instructions.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Handled general office duties to support administrative staff during peak hours.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Assisted back office patient processes to reduce office wait times.
  • Supported administrative staff by processing payments.
  • Administered medications under physician's supervision.
  • Processed orders for medical supplies and lab equipment.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Contacted medical facilities to schedule patients for admission.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Lead Medical Assistant

Comprehensive Pain Center
Omaha, NE
01.2022 - 07.2022
  • I am the office manager and lead medical assistant
  • I made a website and converted a 30 year practice from paper to digital
  • Set up the EHR
  • Scheduled patients and assisted the doctor
  • Did other various office and medical tasks
  • Assisted providers with medical procedures
  • Performed phlebotomy
  • Escorted patients to exam rooms
  • Recorded patient vital signs
  • Lead patient education
  • Answered a high volume of phone calls
  • Verified and scheduled patient appointments
  • Responsible for back office duties
  • Managed front office operations, including scheduling patient appointments and managing patient records.
  • Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
  • Performed administrative duties such as filing, billing and coding of insurance claims.
  • Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
  • Ensured that all medical supplies were adequately stocked in the examination rooms.
  • Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
  • Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
  • Maintained accurate records of test results, diagnoses and treatments given to each patient.
  • Communicated effectively with patients regarding their health concerns or questions about treatment options.
  • Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
  • Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
  • Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
  • Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
  • Adhered strictly to HIPAA regulations when handling confidential patient information.
  • Assisted physicians in performing minor surgeries or procedures when needed.
  • Responded quickly and efficiently to emergency situations within the healthcare facility.
  • Provided guidance and support for new employees during their orientation period.
  • Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
  • Evaluated lab specimens according to established protocols before sending them off for further testing.
  • Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
  • Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
  • Supervised, trained and coached team of medical assistants.
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
  • Assisted patients with registration, new patient paperwork and check-out process.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Documented notes during patient visits.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Incorporated outside records into charts and EHR.
  • Educated patients about medications, procedures and physician's instructions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Scheduled appointments for patients via phone and in person.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Organized charts, documents and supplies to maintain team productivity.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared treatment rooms for patient examinations.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Explained treatment procedures and physicians' instructions.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Handled general office duties to support administrative staff during peak hours.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Assisted back office patient processes to reduce office wait times.
  • Supported administrative staff by processing payments.
  • Administered medications under physician's supervision.
  • Processed orders for medical supplies and lab equipment.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Contacted medical facilities to schedule patients for admission.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Phlebotomist

Madonna Rehabilitation Hospital
Omaha, NE
05.2020 - 03.2022
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Educated patients on proper blood draw techniques.
  • Provided assistance to clinical staff during patient visits.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Processed samples accurately and efficiently.
  • Followed all safety protocols when handling hazardous materials.
  • Calibrated equipment according to manufacturer specifications.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Documented patient information into electronic medical records system.
  • Prepared specimens for transport to external laboratories.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Provided excellent customer service while interacting with patients.
  • Assisted in the training of new phlebotomists.
  • Performed quality control tests on collected specimens.
  • Reported any abnormal results or trends to supervisor or laboratory manager.
  • Responded quickly and effectively to emergency situations.
  • Conducted research related to new methods of sample collection or processing.
  • Maintained accurate records of collected specimens and test results.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Identified patients using proper procedures prior to specimen collection.
  • Prepared and packaged specimens for courier transport.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Verified collection orders and communicated discrepancies to nurses.
  • Conducted various blood tests and updated results into paper and electronic charts.
  • Collaborated with laboratory personnel to resolve specimen issues.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.
  • Demonstrated proficiency in using a variety of collection techniques and equipment.
  • Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
  • Handled special collection procedures, including therapeutic phlebotomy and drug testing.
  • Maintained patient comfort and safety throughout the phlebotomy process.
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
  • Performed centrifugation and specimen aliquoting for sample preparation.
  • Educated patients on specimen collection procedures and post-draw care.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Monitored patients for adverse reactions and provided immediate care as needed.
  • Conducted patient interviews and verified medical records to confirm test requisitions.
  • Conducted quality control checks to ensure the accuracy of test results.
  • Assisted in the training and mentoring of new phlebotomy staff.
  • Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Entered patient information and test orders into computer systems accurately.
  • Scheduled appointments and managed patient flow to minimize wait times.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Participated in continuing education to stay current with phlebotomy practices.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Collected specimen samples and transported to laboratory for processing.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Interacted with patients to gather and record data prior to blood draws.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Input medical and insurance information into database for inclusion in patient records.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
  • Checked hemoglobin levels of individuals prior to blood donation.
  • Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
  • Assessed plasma collection machines for proper functionality.
  • Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
  • Flushed intravenous lines with saline to prevent blockages.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.

Assistant Manager

Walmart
Edmond, OK
08.2017 - 12.2019
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

CNA - Certified Nursing Assistant, Medication Aide

FUSION Medical Staffing
Lincoln, NE
03.2015 - 08.2017
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Monitored food intake and output as directed by nursing staff.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Provided emotional support to family members during difficult times.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Administered medications under supervision of a licensed nurse.
  • Transported residents within the facility as needed.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Distributed drinking water and nourishment to residents.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Assisted residents in preparing for activities and social programs.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Documented activities and recorded information in EMR system.
  • Supported non-ambulatory residents in range of motion exercises.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Conducted patient education on health maintenance and disease prevention.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Collected specimens from patients for laboratory testing purposes.
  • Administered medications and educated patients and families on correct at-home administration.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Cleaned and sanitized patient rooms according to established protocols.

Certified Nursing Assistant and Medication Aide

Meadowlark Hills Retirement
Manhattan, KS
08.2013 - 03.2015
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Administered medications as directed by registered nurse or physician.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Participated in educational programs related to nursing assistant skills development.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted residents in preparing for activities and social programs.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported non-ambulatory residents in range of motion exercises.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Conducted patient education on health maintenance and disease prevention.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Collected specimens from patients for laboratory testing purposes.
  • Administered medications and educated patients and families on correct at-home administration.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Assisted patients with activities of daily living, such as bathing, dressing and grooming.
  • Administered oral medications to patients in accordance with doctor's orders.
  • Monitored patient vital signs such as temperature, pulse rate and blood pressure.
  • Maintained accurate medication records for each patient.
  • Provided assistance to nursing staff in administering injections, intravenous therapy and other treatments.
  • Observed patients for adverse reactions to medications or treatments.
  • Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
  • Verified the identity of the patient receiving medication prior to administration.
  • Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
  • Instructed patients on proper self-administration of medications when applicable.
  • Ordered drug supplies from pharmacy as needed for patient care needs.
  • Ensured that all controlled substances are appropriately secured at all times according to state regulations.
  • Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
  • Evaluated patient responses to medications administered and reported any changes or unusual occurrences immediately to supervising nurse or physician.
  • Participated in performance improvement initiatives related to medication management processes.
  • Adhered strictly to established policies, procedures and protocols related to medication administration.
  • Demonstrated a commitment to customer service by responding promptly and courteously to requests from patients, visitors, physicians and other members of the healthcare team.
  • Provided education on safe medication practices for family members and caregivers of discharged patients.
  • Attended continuing education classes related to medication administration topics.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.

Education

certificate program - Medical Assisting

Herzing University
Omaha, NE
01.2022

Skills

  • Phlebotomy
  • Venipuncture
  • Medical Records
  • Patient Care
  • Laboratory Experience
  • Medical Office Experience
  • EMR Systems
  • Hospital Experience
  • Vital Signs
  • Experience Administering Injections
  • Medical Scheduling
  • Meal Preparation
  • Laundry
  • Retail Sales
  • Infection Control Training
  • Triage
  • Clerical Experience
  • Laboratory Procedures
  • Medical Terminology
  • Epic
  • ICD-10
  • Computer Operation
  • Computer Skills
  • Caregiving
  • Microsoft Word
  • Home Care
  • Sales
  • Order Entry
  • Communication skills
  • Insurance Verification
  • Medical Coding
  • Office Management
  • Phone Etiquette
  • Medical Billing
  • Anatomy Knowledge
  • Resource Utilization
  • Treatment management
  • Medical chart documentation
  • ADL support
  • Case assessments
  • Marketing and promotion
  • Discharge Planning
  • Care oversight
  • In-home care plans
  • Referral management
  • Patient Education
  • Healthcare knowledge
  • Clinical Documentation
  • Quality Improvement
  • Medication reviews
  • Long-term care coordination
  • Service Coordination
  • Client assessment
  • Program Management
  • Vital Sign Monitoring
  • Patient & family support
  • Care transitions
  • Outcome assessment
  • Care Planning
  • Volunteer Management
  • Nursing intervention adjustment

Certification

  • Certified Clinical Medical Assistant (CCMA), 01/22, 01/24
  • CPR Certification
  • CNA
  • Certified Medication Aide
  • Certified Phlebotomy Technician
  • BLS Certification
  • Certified Medical Assistant
  • Food Handler Certification

Timeline

Chronic Care Manager

Internal medicine and family
08.2023 - Current

Medical Assistant

Internal Medicine and Family
07.2022 - 08.2023

Lead Medical Assistant

Comprehensive Pain Center
01.2022 - 07.2022

Phlebotomist

Madonna Rehabilitation Hospital
05.2020 - 03.2022

Assistant Manager

Walmart
08.2017 - 12.2019

CNA - Certified Nursing Assistant, Medication Aide

FUSION Medical Staffing
03.2015 - 08.2017

Certified Nursing Assistant and Medication Aide

Meadowlark Hills Retirement
08.2013 - 03.2015

certificate program - Medical Assisting

Herzing University

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