Katrina Hunt

Started with Adoration as FIELD LPN.

• Provided direct patient care including wound management, medication administration, IV therapy, assessments, and treatments.
• Instructed patients on health maintenance, disease prevention, medications and treatment regimens.
• Performed physical examinations to assess the health of patients in the field setting.
• Maintained accurate documentation of patient records using electronic medical record systems.

Advanced role to PATIENT CARE COORDINATOR

• Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
• Maintained accurate records of all patient care activities using electronic health record systems
• Facilitated coordination between primary care physician and specialists to ensure continuity of care
• Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
• Participated in weekly case conferences with members of the healthcare team for each assigned patient.
• Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
• Processed patient intake information and updated medical records prior to treatment.
• Communicated with patients to ensure quality of care and develop care plans.

Advanced role to CENTRAL INTAKE COORDINATOR WITH EMPHASIS ON MEDICARE FACE TO FACE COMPLIANCE.

• Reviewed internal controls to ensure compliance with applicable laws and regulations.
• Maintained up-to-date knowledge on relevant laws, regulations, guidelines, and standards.
• Accessed multiple electronic medical records throughout NC and VA for patient care records.
• Assessed client needs and referred them to appropriate services within the agency or community resources.
• Developed relationships with external agencies to facilitate referrals and ensure continuity of care for clients.
• Provided guidance on best practices for documenting clinical information accurately according to applicable laws and regulations.
• Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
• Ensured compliance with applicable regulatory requirements.
• Conducted patient intake interviews to collect medical information and insurance details.
• Worked with multidisciplinary teams to assure documentation reflected appropriate level of care needed for patient while meeting regulatory compliance guidelines
• Identified discrepancies between patient charts and actual care provided, making corrections as needed.
• Conducted chart reviews using established criteria to evaluate the appropriateness of services rendered.
• Collected data from patient charts for evaluation and analysis purposes.
• Analyzed charts for trends in diagnosis coding or billing practices that may indicate potential fraud or abuse issues.

• Provide unit and area-specific auditing of clinical services and procedures within revenue-producingdepartments
• conduct charge reconciliation to ensure optimal charge capture, as well as educate staff on revenue management and regulatory policies.
• Reviewed medical records for accuracy and completeness, ensuring all documents were up to date and in compliance with regulations..
• Compiled findings into reports for review by supervisors or other healthcare personnel.
• Assisted in developing policies and procedures related to chart review processes.
• Analyzed charts for trends in diagnosis coding or billing practices that may indicate potential fraud or abuse issues.
• Participated in meetings with physicians and other healthcare professionals regarding the interpretation of policy requirements relative to documentation standards.

• Generated reports on various aspects of the collected clinical data as requested by management team.
• Provided feedback on any discrepancies or errors identified while abstracting clinical data.
• Maintained confidentiality of sensitive patient information at all times.
• Attended educational seminars related to clinical data abstraction techniques.
• Identified areas requiring improvement in current processes for collecting clinical data.
• Collaborated with physicians, nurses, and other healthcare staff regarding collection of accurate clinical data.
• Performed regular audits of existing databases for accuracy and consistency of collected information.
• Reviewed medical records for accuracy and completeness of patient information data.
• Compiled and tabulated data from patient records according to established guidelines.
• Verified the accuracy of all abstracted data prior to submission.
• Maintained positive working relationship with fellow staff and management.
• Entered patient insurance, demographic and health information into software and confirmed records.

• Provided nursing care and education to home health patients in accordance with the physician's orders.
• Monitored vital signs and reported any changes to the supervising RN or physician.
• Educated patients on disease processes, medications and self-care management techniques.
• Administered prescribed medications and treatments as ordered by the physician.
• Maintained accurate documentation of patient progress notes following agency policies and procedures.
• Collaborated with physicians, nurses, therapists, dieticians and other members of the interdisciplinary team to ensure quality patient care was provided.
• Identified potential problems or risk factors impacting a patient's health status through evaluation of data collected during visits to the home setting.
• Assessed caregiver and family abilities to provide adequate care when applicable.
• Encouraged family involvement in teaching sessions related to their loved one's illness process, safety concerns and appropriate interventions.
• Charted changes in patient conditions and discussed concerns with supervising healthcare provider.

• Provided nursing care to patients in their homes, including wound care, administering medications, and monitoring vital signs.
• Collaborated with physicians and other healthcare professionals to ensure optimal patient outcomes.
• Performed physical assessments of patients in home settings.
• Educated patients and families about health maintenance and disease prevention techniques.
• Documented all patient information according to established standards.
• Evaluated the effectiveness of treatments and interventions based on patient responses.
• Monitored changes in patient conditions and reported any significant findings or concerns to physicians immediately.
• Maintained a safe environment for patients by adhering to infection control protocols and policies.
• Developed relationships with clients that promoted trust and comfort through frequent visits.
• Supported family members in understanding the needs of their loved ones while providing emotional support during difficult times.
• Administered prescribed medications following established guidelines accurately.
• Provided education related to medication administration as needed.
• Demonstrated effective communication skills when interacting with clients, families, colleagues, supervisors.
• Exhibited excellent organizational skills when managing multiple tasks simultaneously.

• Provided customer service support to clients in a timely and efficient manner.
• Resolved customer inquiries and complaints via phone, email, or other communication channels.
• Maintained customer records in the database system.
• Managed client accounts by providing accurate data entry services.
• Developed strong relationships with customers through friendly interactions and problem-solving abilities.
• Performed administrative tasks such as filing documents and responding to emails.
• Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
• Identified opportunities for process improvements within the organization's customer service department.
• Created detailed notes in customer profiles to keep track of conversations and requests.
• Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
• Participated in training sessions and workshops related to customer service best practices.
• Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
• Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
• Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
• Greeted incoming customers to provide immediate, friendly and knowledgeable support.
• Managed and updated physical and digital client account information to keep records accurate and current.