Katrina Hunter
Fairburn,GA
Summary
Cashier with strong cash management and stock merchandising skills. Demonstrated success in accurate drawer reconciliation and efficient payment processing. Acknowledged for exceptional customer service in high-volume retail settings and effective training of new employees to enhance team performance. Excellent communication and time management abilities support smooth store operations.
Overview
23
23
years of professional experience
Work History
Cashier
Dunkin' Donuts Franchising
Atlanta, GA
08.2021 - 04.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Family Dollar
Atlanta, GA
04.2000 - 08.2021
- Greeted customers and addressed inquiries regarding store products and services.
- Counted cash drawer at shift start to verify accuracy and ensure sufficient change.
- Issued receipts, refunds, credits, or change to customers as needed.
- Restocked shelves with merchandise to maintain inventory levels.
- Monitored for suspicious activity to enforce loss prevention policies.
- Maintained orderly checkout area while keeping accurate purchase records.
- Processed cash and credit card payments, providing receipts and change promptly.
- Assisted customers in locating specific products and offered informed product advice.
Cashier Team Lead
Kroger
Atlanta, GA
05.2008 - 08.2010
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Performed daily opening and closing procedures for the register area.
Education
Some College (No Degree) - Early Childhood Education
Post University
Waterbury, CTSkills
- Drawer Balancing
- Cash Register Operation
- Customer Service
- Payment Processing
- Cash Handling
- Customer Assistance
- Returns Processing
- Cash Drawer Balancing
- Credit and Cash Transactions
Languages
English
Full Professional
Timeline
Cashier
Dunkin' Donuts Franchising
08.2021 - 04.2023
Cashier Team Lead
Kroger
05.2008 - 08.2010
Cashier
Family Dollar
04.2000 - 08.2021
Some College (No Degree) - Early Childhood Education
Post University