Katrina Hupfeld
Rohnert Park,CA
Summary
Dynamic professional with a proven track record, adept in content creation and editing management alongside exceptional scheduling and coordination skills. Excelled in enhancing customer engagement through innovative marketing strategies and superior complaint resolution, demonstrating a unique blend of verbal communication and multitasking abilities. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
25
25
years of professional experience
Work History
Content Coordinater /Content Editor
IQ Group
Rohnert Park, CA
05.2010 - Current
- Processed author submissions, approving, invoicing, and client support.
- Prepared, wrote, and edited copy for daily emails and blog posts.
Logistical Coordinator
Cellmark, Inc
Corte Madera, CA
08.2008 - 06.2010
- Coordinate purchase and sales orders of recycled wastepaper
- Arrange shipments of wastepaper overseas with shipping lines and agents in China and Korea
- Facilitate the inspection of recycled paper with the suppliers and CCIC inspectors
- Monitor the progress of customer orders from start to finish making sure all terms of sale are met
Fireman’s Fund Help Desk Representative
Fireman’s Fund Insurance Company
Novato, CA
10.2005 - 08.2008
- Provide first-level technical support for insurance agents, commercial lines policyholders and FFIC employees, regarding the usage of various company insurance internet-based applications
- Respond to any e-mail inquiries submitted to the e-Business Support Center
- Review, monitor and update cases in Peregrine case tracking database
- Train new employees on policies and procedures
- Worked closely with escalation partners to coordinate information and develop and refine new procedures
Marketing Director/ Sales Associate
Pacific Alliance Real Estate
Santa Rosa, CA
12.2004 - 06.2006
- Design and maintain company website and brochures
- Manage production of real estate marketing materials
- Create direct mail pieces for in-house real estate agents and maintain their marketing campaigns
- Collect on delinquent accounts
- Assist agents with open houses
Channel Marketing Specialist
ACCPAC International, Inc.
Santa Rosa, CA
10.2001 - 11.2004
- Supported Solution Providers in West/Midwest US and International territories in planning and implementing their marketing activities, including the quarterly corporate mailing program, seminars, direct mail campaigns, installed base mailings, newsletters, telemarketing, advertising campaigns and others as required
- Worked cooperatively with BPAMs (field sales representatives) to help develop territories through marketing
- Provided phone support for Solution Providers who required assistance with marketing activities and programs
- Assisted with online Marketing Tools and Resources web site and other marketing materials produced by the marketing department
- Coached, trained and motivated Solution Providers to utilize Hands-Free programs effectively
- Created marketing plans for individual Solution Providers
- Worked on various corporate marketing projects as needed
- Managed co-op funds within territory (budgeting, tracking, processing, etc)
- Demonstrated various marketing methods to Solution Providers at the annual company event
- Traveled throughout the US and Canada meeting with Solution Providers and discussing their marketing activities
Customer Service Representative
ACCPAC International, Inc.
Santa Rosa, CA
02.2000 - 10.2001
- Processed incoming sales calls from accounting software resellers
- Processed faxed, online sales orders and returns from resellers
- Referred potential clients to local resellers who would best fit their industry-specific needs
- Worked with internal sales department to resolve issues and requests from resellers
- Issued Product Activation codes
- Updated client registration database
- Answered inquiries and questions from clients and resellers via e-mail
- Helped with the marketing of the products, including new features, functions and compatibility with integration products
Education
Associates of Arts Degree - Behavioral Sciences
College of Marin
Diploma - general studies
Marin Catholic High School
Skills
- Content creation and editing management
- Scheduling and coordination
- Complaint handling and creative problem solving
- Verbal and written communication
- Multitasking and organization
Computer Experience
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Publisher
- Peregrine
- Outlook
- Lotus Notes
- ACCPAC Advantage Series Order Entry
- ACCPAC CRM
- Contact Master
Timeline
Content Coordinater /Content Editor
IQ Group
05.2010 - Current
Logistical Coordinator
Cellmark, Inc
08.2008 - 06.2010
Fireman’s Fund Help Desk Representative
Fireman’s Fund Insurance Company
10.2005 - 08.2008
Marketing Director/ Sales Associate
Pacific Alliance Real Estate
12.2004 - 06.2006
Channel Marketing Specialist
ACCPAC International, Inc.
10.2001 - 11.2004
Customer Service Representative
ACCPAC International, Inc.
02.2000 - 10.2001
Associates of Arts Degree - Behavioral Sciences
College of Marin
Diploma - general studies
Marin Catholic High School
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