Highly motivated and logical Account Manager with 7+ years of experience building and maintaining strong partnerships, retaining key accounts, and enhancing profit channels. Proficient in growing professional networks, influencing decision-makers, and devising effective sales strategies. Collaborative and strategic team player with expertise in SaaS sales for the manufacturing industry and a robust background in customer relationship management.
Hi, I’m
Katrina Hyder
North American Account Manager
Muskegon,United States
Summary
Overview
8
years of professional experience
4
years of post-secondary education
1
Language
Work History
NoMuda VisualFactory IncHenley-in-Arden
North American Account Manager
12.2017 - 03.2023
Job overview
- Reached 110% quota attainment for FY 2022
- Onboarded 8 new logos FY 2022
- Accomplished 10+% sales increase since 2018
- Implemented a new account management strategy that resulted in a 30% increase in ARR for a portfolio of enterprise clients.
- Successfully targeted specific manufacturing companies and expanded globally by networking, account research and cold calling
- Serviced, managed, and retained 38 SaaS accounts worth over $1.3m
- Utilized manufacturing Lean concepts to analyze customers' needs on the shop floor
- Provided product demonstrations to share features, answer questions and overcome concerns
- Provided scope of work, cost, deliverables, timeline within proposals
- Conducted quarterly meetings with customers to identify new projects, introduce new features, build relationships, and stimulate new businesses
Visual Workplace IncByron Center, United States
Business Development Executive
02.2017 - 11.2017
Job overview
- Successfully decreased churn rate by 20% over the past year through proactive account management
- Successfully identified and developed new business channels for the company, resulting in a 25% increase in revenue over the past year
- Implemented concepts of Lean Manufacturing, 5S, Six Sigma, Continuous Improvement
- Analyzed manufacturing facilities and provided solutions to increase safety and decrease waste
- Provided quotes and solicited purchase orders
- Built positive customer relationships with key decision-makers and influencers
- Conducted web and on-site demos weekly
- Attended trade shows and marketing events monthly
- Evaluated current service needs and product satisfaction levels with established customers
Total Quality Logistics IncGrand Rapids, United States
Logistics Account Executive
02.2016 - 02.2017
Job overview
- Consistently exceeded monthly and quarterly sales targets, achieving a 120% sales quota over the past year
- Built strong relationships with clients, resulting in a 95% customer retention rate over the past year
- Completed Sales Training 2 week early under a LAE
- Managed over +100 customer calls per day
- Communicated details to shippers and consignees to ensure shipments were executed
- Analyzed logistics market trends to effectively negotiate rates with clients and carriers
- Continually met and exceeded both corporate and personal sales goals
Media Star PromotionsGrand Rapids, United States
Outside Sales Representative
04.2015 - 06.2016
Job overview
- Increased sales by 15% within 6 months
- Successfully promoted products for fortune 500 companies
- Managed over 30 retail stores
- Follow all company's filed procedures and protocols
- Develop understanding of product line and value chain
Education
Saginaw Valley State University
Bachelor's Degree from Health Science, Psychology
01.2007 - 01.2011
University Overview
Skills
SaaS Implementation Knowledge
Interests
Interests
Coaching
Over the past few years, I have volunteered as a coach for various youth sports teams, including softball and volleyball. Through coaching, I have had the opportunity to work with young athletes from diverse backgrounds and help them develop not only their physical skills but also their character, teamwork, and sportsmanship. Seeing the progress and growth of my players both on and off the field has been incredibly rewarding, and I take pride in knowing that I have played a small part in their development.
Accomplishments
Accomplishments
JCI - March 2023
The award recognizes outstanding commitment and leadership within the organization, and winning it can help raise a member's profile within JCI and potentially lead to further leadership roles and responsibilities.
Timeline
North American Account Manager
NoMuda VisualFactory Inc
12.2017 - 03.2023
Business Development Executive
Visual Workplace Inc
02.2017 - 11.2017
Logistics Account Executive
Total Quality Logistics Inc
02.2016 - 02.2017
Outside Sales Representative
Media Star Promotions
04.2015 - 06.2016
Saginaw Valley State University
Bachelor's Degree from Health Science, Psychology
01.2007 - 01.2011
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