Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Timeline
Katrina Ibarra

Katrina Ibarra

Customer Service Representative
San Antonio,TX

Summary

Im still a care provider, as a provider I am a Compassionate caregiver with extensive experience at Amanda Senior Care, enhancing patient comfort. Including working for U.S Renal care, dialysis I was Proficient in Microsoft Office and data entry. I excel in communication and customer service, ensuring optimal health outcomes. Recognized for maintaining a safe environment and fostering positive relationships, I am dedicated to improving quality of life for clients.

Overview

8
8
years of professional experience

Work History

Senior Housing Guidance/ Caregiver

Amanda Senior Care
05.2025 - Current
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Caregiver

Outreach Home Health
01.2023 - 04.2025
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Cashier

McDonald's
03.2022 - 09.2022
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.

Receptionist

U.S Renal Care
07.2017 - 12.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Certification - Manucurist

Milan Institute
05-2023

Certification - Medical Billing And Coding

Southern Careers Institute
11-2018

High School Diploma -

William Howard Taft High School
06-2016

Skills

  • Microsoft Office

  • Data Entry

  • Call Center Experience

  • Customer Service

  • Typing

  • Phone Etiquette

  • Computer Skills

  • Communication

  • Customer Support

  • Multitasking and organization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Senior Housing Guidance/ Caregiver - Amanda Senior Care
05.2025 - Current
Caregiver - Outreach Home Health
01.2023 - 04.2025
Cashier - McDonald's
03.2022 - 09.2022
Receptionist - U.S Renal Care
07.2017 - 12.2017
Milan Institute - Certification, Manucurist
Southern Careers Institute - Certification , Medical Billing And Coding
William Howard Taft High School - High School Diploma,

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